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- Tasks: Lead and develop a Thermal Management service team while troubleshooting and maintaining cutting-edge technology.
- Company: Join a global electro-technology company known for innovation and growth.
- Benefits: Enjoy remote work options, competitive pay, and opportunities for travel across the UK and Europe.
- Why this job: Be part of a dynamic team that values customer service and technical expertise in a thriving industry.
- Qualifications: Vocational training in electrical engineering or related fields; experience in service roles is a plus.
- Other info: A clean driving license and willingness to travel are essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Due to further growth and expansion, an opportunity has become available for a Senior Service Engineer for our clients, a global electro-technology company. Tasked to build, develop and lead their Thermal Management/Liquid Cooling service team at their Rotherham site, and travel to customer sites to carry out commissioned work, troubleshoot and maintenance work on electrical, refrigeration and thermal management technology.
- Carrying out commissioning, troubleshooting and maintenance on thermal management/refrigeration products at the customer's site.
- Create and supervise a service workshop at the Rotherham location, carrying out repairs and optimising operational processes.
- Liaise with the EMEA service team.
- Cross-departmental cooperation in clarifying customer complaints and competent, service-oriented communication with our customers and internal interfaces.
- Completed vocational training in the field of electrical engineering, mechatronics or refrigeration technology.
- Several years of experience in service for advice-intensive industrial products and good IT knowledge in MS Office is desirable.
- Enjoy dealing with people, confident and service-oriented demeanour with our customers.
- You have manual skills and a high level of quality and safety awareness.
- Proven experience as an industrial refrigeration/thermal management Service Engineer.
- Relevant technical qualifications in Refrigeration/Thermal Management or Air Conditioning: NVQ level 2 or equivalent and F-Gas Certificate.
- Strong knowledge of Refrigeration/thermal systems, controls, and components.
- Experience of electrical fault finding. Electrical Certificate: 18th Edition would be a distinct advantage.
- Strong customer service and communication skills.
- A full UK driving license (clean preferred!).
- Willingness to travel as required, both in UK and Europe.
Remote Field Service Engineer employer: Kennedy Fox Associates
Contact Detail:
Kennedy Fox Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in thermal management and refrigeration. This will not only help you during interviews but also demonstrate your passion and commitment to the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in similar roles. Attend relevant workshops or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 3
Prepare to discuss specific examples of your troubleshooting and maintenance experiences. Highlight any successful projects where you improved operational processes or resolved complex issues.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you effectively communicated with clients. Being able to demonstrate your service-oriented approach can set you apart from other candidates.
We think you need these skills to ace Remote Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in thermal management and refrigeration technology. Emphasise your vocational training and any specific qualifications like the F-Gas Certificate or Electrical Certificate.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in troubleshooting and maintenance, and how your skills align with the requirements of the Senior Service Engineer position.
Showcase Your Customer Service Skills: Since the role involves liaising with customers, include examples of your strong customer service and communication skills. Highlight any experiences where you successfully resolved customer complaints or provided exceptional service.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kennedy Fox Associates
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with thermal management and refrigeration systems in detail. Highlight specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your technical knowledge and problem-solving skills.
✨Emphasise Customer Service Skills
Since the role involves a lot of customer interaction, it's crucial to convey your strong customer service skills. Share examples of how you've effectively communicated with clients, resolved their issues, and ensured their satisfaction in previous roles.
✨Demonstrate Your Leadership Abilities
As you'll be tasked with building and leading a service team, be ready to discuss your leadership style and experiences. Talk about how you've motivated teams, managed conflicts, and fostered a collaborative environment in past positions.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or technical questions during the interview. Brush up on your fault-finding techniques and be ready to explain your thought process when troubleshooting issues. This will show your hands-on experience and analytical thinking.
