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For Companies At a Glance
- Tasks: Answer calls and assist schools with maintenance queries while managing data input.
- Company: Join a reputable public sector client in a supportive environment.
- Benefits: Full-time hours, Monday to Friday, with ongoing temporary work.
- Why this job: Gain valuable experience in a clerical role while helping your community.
- Qualifications: 5 GCSEs including English or Maths, plus admin experience required.
- Other info: Opportunity for growth in a dynamic office setting.
The predicted salary is between 30000 - 42000 £ per year.
Kennedy Recruitment are working in connection with their Public Sector client to recruit a temporary Helpdesk Operator to be based in Omagh. This is a full time role, Monday to Friday 36hrs per week 8:30am - 4:30pm and is temporary ongoing.
Responsibilities
- Answering calls from schools regarding maintenance queries
- Inputting data into computer system for processing (Manhattan system - training will be given)
- General clerical duties
Qualifications
- It is essential that interested candidates meet the following criteria:
- 1(a) a minimum of 5 GCSE's at Grades A* - C or equivalent qualifications to include English or Mathematics plus one year's administrative/clerical experience in an office environment to include the practical use of computers
- 1(b) a minimum of 3 years' administrative/clerical experience in an office environment to include the practical use of computers
- RSA Stage II Typewriting/Word Processing or an equivalent level IT qualification to include a range of applications (databases, spreadsheets, etc)
For this role, Kennedy Recruitment is acting in the capacity of an employment business. Kennedy Recruitment is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Kennedy Recruitment adheres to all current employment legislation. Please note only those candidates shortlisted may be contacted.
Helpdesk Operator - Omagh employer: Kennedy Employment Solutions
Contact Detail:
Kennedy Employment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator - Omagh
✨Tip Number 1
Make sure you know the ins and outs of the Helpdesk Operator role. Brush up on your communication skills since you'll be answering calls from schools. We want to sound confident and helpful!
✨Tip Number 2
Practice your data input skills! Familiarise yourself with systems like Manhattan, or at least get comfortable with similar software. We can’t stress enough how important it is to show you’re tech-savvy.
✨Tip Number 3
Network, network, network! Reach out to people in the public sector or those who have worked as Helpdesk Operators. We can learn a lot from their experiences and maybe even get some insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are ready to jump into this temporary role.
We think you need these skills to ace Helpdesk Operator - Omagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially any administrative or clerical roles you've had. We want to see how your skills match the job description, so don’t be shy about showcasing your GCSEs and IT qualifications!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Operator role. Mention your experience with computers and any customer service skills you have – we love a good story!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your contact details are correct too – we want to reach you if you’re shortlisted!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus for this position!
How to prepare for a job interview at Kennedy Employment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of the Manhattan system, even if training will be provided. Familiarise yourself with common maintenance queries schools might have, so you can show that you're proactive and ready to tackle the role.
✨Show Off Your Experience
Highlight your administrative and clerical experience during the interview. Be prepared to discuss specific examples of how you've used computers in previous roles, especially any relevant software like databases or spreadsheets.
✨Practice Your Communication Skills
As a Helpdesk Operator, you'll need to communicate clearly and effectively. Practice answering common questions you might receive from schools, and think about how you would handle difficult situations or complaints.
✨Dress the Part
Even though this is a temporary position, first impressions matter! Dress smartly for the interview to convey professionalism and show that you take the opportunity seriously.