At a Glance
- Tasks: Answer calls and assist schools with maintenance queries while managing data input.
- Company: Kennedy Recruitment, a trusted partner in the Public Sector.
- Benefits: Full-time hours, Monday to Friday, with ongoing temporary work.
- Other info: Opportunity for career growth in a dynamic public sector role.
- Why this job: Gain valuable experience in a supportive environment while helping local schools.
- Qualifications: 5 GCSEs including English or Maths, plus admin experience.
The predicted salary is between 18900 - 23100 £ per year.
Kennedy Recruitment are working in connection with their Public Sector client to recruit a temporary Helpdesk Operator to be based in Omagh. This is a full time role, Monday to Friday 36hrs per week 8:30am - 4:30pm and is temporary ongoing.
Responsibilities
- Answering calls from schools regarding maintenance queries
- Inputting data into computer system for processing (Manhattan system - training will be given)
- General clerical duties
Qualifications
- It is essential that interested candidates meet the following criteria:
- (1a) a minimum of 5 GCSE's at Grades A* - C or equivalent qualifications to include English or Mathematics plus one year's administrative/clerical experience in an office environment to include the practical use of computers
- (1b) a minimum of 3 years' administrative/clerical experience in an office environment to include the practical use of computers
- RSA Stage II Typewriting/Word Processing or an equivalent level IT qualification to include a range of applications (databases, spreadsheets, etc)
For this role, Kennedy Recruitment is acting in the capacity of an employment business. Kennedy Recruitment is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Kennedy Recruitment adheres to all current employment legislation. Please note only those candidates shortlisted may be contacted.
Helpdesk Operator - Omagh employer: Kennedy Employment Solutions
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Contact Details:
Kennedy Employment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator - Omagh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kennedy Employment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kennedy Employment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Operator - Omagh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kennedy Employment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Kennedy Employment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kennedy Employment Solutions!
How to prepare for a job interview at Kennedy Employment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
