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- Tasks: Welcome customers, update on repairs, and sell additional services for vehicle health.
- Company: Kennedy Bros, a trusted Ford authorised repairer since 1946.
- Benefits: Competitive salary, pension scheme, and a festive break for family time.
- Why this job: Join a reliable team and make a difference in customer service and vehicle care.
- Qualifications: 1 year as a Service Advisor, excellent communication, and quick learner.
- Other info: Enjoy a Monday to Friday schedule in a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
KENNEDY BROS (ENGINEERS) LIMITED has been based in Rotherfield since 1946. We are a Ford authorised repairer but we sell, service and repair all makes and models.
The role:
- Welcome customers in a polite and professional manner.
- Update customers on the progress of their vehicle repairs to maintain transparency and trust.
- Proactively sell additional services and repairs based on advisories from the Vehicle Technician to ensure vehicle health and increase service revenue.
- Order parts in advance to increase workshop productivity.
- Ensure customer and vehicle records are up-to-date and accurate.
- Create estimates and invoices.
- Schedule appointments efficiently to maintain our high level of service and smooth-running of the workshop.
- Follow up MOT and service reminders to ensure vehicles are maintained correctly and on-time.
What we are looking for:
- A minimum of 1 year experience as a Service Advisor.
- You must have excellent communication skills with both customers and colleagues.
- You must be able to learn new computer systems and processes quickly.
- Previous mechanical experience and knowledge would be advantageous.
What we offer:
Our ethos is to offer an honest and reliable service to our extensive existing customer base and new customers in Rotherfield and the surrounding areas. We offer a competitive salary, pension scheme and Monday-Friday working. We close between Christmas and New Year to allow our team to spend the festive period with their family.
Service Team Manager employer: Kennedy Bros
Contact Detail:
Kennedy Bros Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
Get to know the company! Research KENNEDY BROS and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent communication with customers and colleagues, consider role-playing common scenarios with a friend. This will help you feel more confident when discussing vehicle repairs and customer service.
✨Tip Number 3
Show off your proactive side! Think of ways you can contribute to increasing service revenue or improving customer satisfaction. Bring these ideas up during your interview to demonstrate your initiative and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace new systems, which is a big plus for the Service Team Manager role.
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a Service Advisor. Mention specific skills that align with our job description, like your communication skills and any mechanical knowledge you have.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kennedy Bros
✨Know the Company Inside Out
Before your interview, take some time to research KENNEDY BROS (ENGINEERS) LIMITED. Understand their history, values, and services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Service Team Manager, excellent communication is key. Prepare examples of how you've successfully communicated with customers and colleagues in the past. Think about situations where you resolved conflicts or provided exceptional service.
✨Demonstrate Your Technical Knowledge
While previous mechanical experience is advantageous, it’s important to highlight any relevant knowledge you have. Brush up on common vehicle issues and repairs, and be ready to discuss how you can apply this knowledge to enhance customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
