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- Tasks: Welcome customers, update on repairs, and sell additional services.
- Company: Kennedy Bros, a trusted Ford authorised repairer since 1946.
- Benefits: Competitive salary, pension scheme, and festive time off.
- Why this job: Join a reliable team and make a difference in customer service.
- Qualifications: 1 year as a Service Advisor with strong communication skills.
- Other info: Enjoy a Monday-Friday schedule in a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
KENNEDY BROS (ENGINEERS) LIMITED has been based in Rotherfield since 1946. We are a Ford authorised repairer but we sell, service and repair all makes and models.
The role:
- Welcome customers in a polite and professional manner.
- Update customers on the progress of their vehicle repairs to maintain transparency and trust.
- Proactively sell additional services and repairs based on advisories from the Vehicle Technician to ensure vehicle health and increase service revenue.
- Order parts in advance to increase workshop productivity.
- Ensure customer and vehicle records are up-to-date and accurate.
- Create estimates and invoices.
- Schedule appointments efficiently to maintain our high level of service and smooth-running of the workshop.
- Follow up MOT and service reminders to ensure vehicles are maintained correctly and on-time.
What we are looking for:
- A minimum of 1 year experience as a Service Advisor.
- You must have excellent communication skills with both customers and colleagues.
- You must be able to learn new computer systems and processes quickly.
- Previous mechanical experience and knowledge would be advantageous.
What we offer:
Our ethos is to offer an honest and reliable service to our extensive existing customer base and new customers in Rotherfield and the surrounding areas. We offer a competitive salary, pension scheme and Monday-Friday working. We close between Christmas and New Year to allow our team to spend the festive period with their family.
Service Team Manager employer: KENNEDY BROS.(ENGINEERS)LIMITED
Contact Detail:
KENNEDY BROS.(ENGINEERS)LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
First things first, make sure you know the company inside out. Research Kennedy Bros and their services so you can chat confidently about how you can contribute to their team. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones of your own! Ask about their customer service approach or how they handle busy periods. It’ll show you’re proactive and care about the role.
✨Tip Number 3
Follow up after your interview with a quick thank-you email. It’s a simple way to remind them of your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Lastly, don’t forget to apply through our website! We’ve got all the latest job openings and applying directly can sometimes give you an edge. Let’s get you that Service Team Manager role!
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience as a Service Advisor and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and experiences. This helps us quickly see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KENNEDY BROS.(ENGINEERS)LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research KENNEDY BROS (ENGINEERS) LIMITED. Understand their history, values, and services they offer. This will not only impress your interviewers but also help you tailor your answers to align with their ethos of providing honest and reliable service.
✨Showcase Your Communication Skills
As a Service Team Manager, excellent communication is key. Prepare examples from your past experience where you've effectively communicated with customers or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Technical Knowledge
While previous mechanical experience is advantageous, it’s important to show that you can learn quickly. Brush up on basic vehicle knowledge and be ready to discuss how you’ve handled technical queries in the past. This will show your potential employer that you’re proactive and capable.
✨Prepare for Role-Specific Scenarios
Think about the day-to-day responsibilities of a Service Team Manager. Prepare for situational questions like how you would handle a difficult customer or manage scheduling conflicts. Having specific examples ready will demonstrate your problem-solving skills and readiness for the role.
