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- Tasks: Welcome customers, update on repairs, and sell additional services.
- Company: Kennedy Bros, a trusted Ford authorised repairer since 1946.
- Benefits: Competitive salary, pension scheme, and a festive break for family time.
- Why this job: Join a reliable team and make a difference in customer service.
- Qualifications: 1 year as a Service Advisor with strong communication skills.
- Other info: Enjoy a Monday to Friday schedule in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
KENNEDY BROS (ENGINEERS) LIMITED has been based in Rotherfield since 1946. We are a Ford authorised repairer but we sell, service and repair all makes and models.
The role:
- Welcome customers in a polite and professional manner.
- Update customers on the progress of their vehicle repairs to maintain transparency and trust.
- Proactively sell additional services and repairs based on advisories from the Vehicle Technician to ensure vehicle health and increase service revenue.
- Order parts in advance to increase workshop productivity.
- Ensure customer and vehicle records are up-to-date and accurate.
- Create estimates and invoices.
- Schedule appointments efficiently to maintain our high level of service and smooth-running of the workshop.
- Follow up MOT and service reminders to ensure vehicles are maintained correctly and on-time.
What we are looking for:
- A minimum of 1 year experience as a Service Advisor.
- You must have excellent communication skills with both customers and colleagues.
- You must be able to learn new computer systems and processes quickly.
- Previous mechanical experience and knowledge would be advantageous.
What we offer:
Our ethos is to offer an honest and reliable service to our extensive existing customer base and new customers in Rotherfield and the surrounding areas. We offer a competitive salary, pension scheme and Monday-Friday working. We close between Christmas and New Year to allow our team to spend the festive period with their family.
Service Team Manager in Rotherfield Peppard employer: KENNEDY BROS.(ENGINEERS)LIMITED
Contact Detail:
KENNEDY BROS.(ENGINEERS)LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Rotherfield Peppard
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kennedy Bros. Understand their values and what they stand for. This will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, it's crucial to demonstrate your ability to communicate clearly and professionally. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've successfully handled customer queries or resolved issues. This will highlight your capability as a Service Team Manager and make you stand out.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Service Team Manager in Rotherfield Peppard
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a Service Advisor. Mention specific skills that align with our job description, like your communication skills and any mechanical knowledge you have.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at KENNEDY BROS.(ENGINEERS)LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research KENNEDY BROS (ENGINEERS) LIMITED. Understand their history, values, and services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their ethos of providing honest and reliable service.
✨Showcase Your Communication Skills
As a Service Team Manager, excellent communication is key. Prepare examples from your past experience where you've effectively communicated with customers or colleagues. Practising clear and concise responses will demonstrate your ability to maintain transparency and trust with customers.
✨Be Ready to Discuss Technical Knowledge
While previous mechanical experience is advantageous, it’s important to highlight any relevant knowledge you have. Brush up on common vehicle issues and repairs, and be prepared to discuss how you can proactively sell additional services based on advisories from technicians.
✨Demonstrate Organisational Skills
The role requires efficient scheduling and record-keeping. Think of specific instances where you’ve successfully managed appointments or maintained accurate records. Showing that you can keep things running smoothly in a busy workshop will set you apart as a strong candidate.
