Service Desk Analyst in Nottingham

Nottingham — £28,540 - £31,612 per annum

Join us and help colleagues stay connected, confident, and supported every day. Are you someone who loves solving problems, supporting others, and making technology feel simple? If you enjoy helping people and want to grow your IT career in a friendly, purpose-driven organisation, you could be the perfect fit for our Technology Services team.

What’s in it for you?

• A supportive, people-focused workplace where your development matters
• The chance to work with a wide range of technologies, including Microsoft 365, Windows, Citrix, networking and telephony
• Opportunities to build 1st and 2nd line skills, learn from experienced colleagues, and progress your IT career
• Hybrid, partially-agile working
• A role where you can really make a difference to colleagues across the organisation

We Offer Excellent Benefits Including

• 35 hour working week as standard
• Generous annual leave package with the ability to buy more (or sell)
• A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more

What You’ll Be Doing

You’ll be one of the first people our colleagues turn to when they need help. Every day, you’ll:

• Provide 1st and 2nd line support for software, hardware, network and telephony issues
• Log, triage and resolve queries, making sure key information is captured on first contact
• Escalate more complex incidents to 3rd line support when needed
• Support colleagues in person through field visits
• Maintain user accounts and permissions across our systems
• Help keep documentation up-to-date for applications, hardware, and configurations
• Work closely with suppliers, raising faults and managing queries
• Make sure colleagues feel supported, informed and valued throughout their request

What You’ll Bring

You don’t need to tick every box, but here’s what will help you thrive:

• Knowledge of Microsoft Windows, Microsoft 365, and ideally Citrix or Windows Server
• Experience providing customer-focused IT support
• Confidence communicating clearly with people at all levels
• An understanding of ITIL (or a willingness to learn)
• A positive, proactive approach and a genuine desire to help others
• An appreciation for the diverse communities we serve and our CLEAR values
• A valid driving licence and access to a vehicle is required unless a disability precludes this.

Who You Are

You’re someone who:

• Enjoys problem-solving and learning new technologies
• Takes pride in delivering excellent service
• Communicates well, whether face-to-face, by phone or by email
• Likes being part of a supportive team
• Wants to grow their IT skills and career

Ready to make an impact? If you want a role where every day brings something new, and where your support genuinely helps people do their best work, we’d love to hear from you. Apply now and be part of the journey.

As an Equal Opportunities and Disability Confident Employer, we welcome applicants from all backgrounds, including Black, Asian and minority ethnic groups, disabled candidates, and LGBTQ+ applicants.