At a Glance
- Tasks: Create a warm, five-star experience for clients and visitors.
- Company: Dynamic business focused on growth and development.
- Benefits: Competitive salary of £30,000 and opportunities for personal growth.
- Other info: Opportunity to shape the role as the business evolves.
- Why this job: Make a real impact by welcoming guests and enhancing their experience.
- Qualifications: Energetic personality and a passion for working with people.
It’s a really important role within the business, as you’ll be responsible for creating a warm, polished and five-star experience for clients, visitors and the wider team. They’re looking for someone with genuine energy and enthusiasm who enjoys being around people, takes pride in their presentation and naturally goes the extra mile to make people feel welcome.
The role will involve:
- Creating a warm, confident and professional welcome for visitors, clients and employees
- Delivering a five-star, concierge-style arrival experience
- Managing guest arrivals, sign-ins and visitor enquiries
- Anticipating the needs of important visitors and ensuring every detail is considered
- Welcoming guests by name where possible and looking after them throughout their visit
- Supporting client-facing moments with discretion and attention to detail
- Taking ownership of the presentation and day-to-day experience of the workplace
The client is particularly interested in someone who wants to develop and grow with the business, rather than viewing this as a short-term stepping stone. There’s scope for the right person to really make the role their own as the business grows.
They’re open-minded on background, so you don’t necessarily need to have come from a traditional corporate reception environment. Personality, energy, presentation and genuinely enjoying working with people are much more important.
Front Of House Receptionist in London employer: Kenna Recruitment Ltd
Join a highly reputable Tier 2 Fit Out Contractor in Guildford, where you will be part of a dynamic team dedicated to delivering high-quality commercial fit out projects. The company fosters a collaborative work culture that values employee growth and offers significant responsibility, making it an ideal environment for ambitious professionals looking to advance their careers. With a strong pipeline of work and a commitment to excellence, this is a unique opportunity to lead a £20m project while working closely with experienced senior management.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenna Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenna Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Of House Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenna Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kenna Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenna Recruitment Ltd!
How to prepare for a job interview at Kenna Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
