Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer issues and coordinate support for a leading housebuilder.
- Company: Join one of the UK's top housebuilders in a vibrant Milton Keynes office.
- Benefits: Enjoy a competitive salary, private healthcare, and 26 days annual leave.
- Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and the housebuilding industry is essential.
- Other info: This is a full-time, office-based role with opportunities for growth.
The predicted salary is between 30000 - 35000 £ per year.
Kenna Recruitment has a new, exciting opportunity for an experienced Customer Service Coordinator to join one of the UK's Leading Housebuilder in their stunning Head Office in Milton Keynes.
Overview: The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes. CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.
PLEASE NOTE: This is a full time, office based role.
Primary Responsibilities
- Administration of Customer issues
- Monitor the Customer Services Inbox.
- Receive and log on MS Dynamics the results of all telephone calls, emails and portal enquiries from Customers.
- Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM.
- Ensure the preparation and issue of weekly exception report to each site as directed by the CSM.
- Liaise with the NHBC claims department as required.
- Provide feedback to the technical department in relation to defective materials, design errors etc.
- Ensure all relevant documentation is updated in MS Dynamics and logged on the correct timelines.
- Management
- Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors to fix issues that have arisen in new customer homes.
- Allocate any NHBC inspections and other inspections as required.
- Oversee the work of contractors and report on poor contractor outcomes to the Customer Director.
- Balance and co-ordinate the scheduling of CSO.
- Ensure materials are available as required to facilitate remediation.
- Managing remediation of outstanding issues
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful/poor remediation of customer issues. Escalate as required.
- Undertake defect reporting for the CSM keeping them aware of defects which are reoccurring.
- Monitor customer and issue handling; maintain high standards of Customer Service.
- Follow the complaints and escalated complaints procedure.
- Refer challenging or complex customer issues to the CSM.
- Manage costs
- Order materials for the CSO team, process and invoices as required.
- Undertake any contra-charging and raise payment requests as required.
- Ensure data is being input correctly and in line with the Group protocols.
Experience
- Ability to work independently, prioritise work and take initiative.
- Able to demonstrate efficiency and reliability in previous roles.
- Ability to think ahead and forecast customer issues.
- Great Interpersonal, communication and relationship skills.
- Face to face customer services experience.
- Experience in the housebuilding industry.
What can we offer you:
- Salary between £30,000 - £35,000
- Competitive pension scheme
- Private healthcare
- Life assurance
- 26 days annual leave plus bank holidays
Customer Service Coordinator (Milton Keynes) employer: Kenna Recruitment Ltd
Contact Detail:
Kenna Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Milton Keynes)
✨Tip Number 1
Familiarise yourself with MS Dynamics, as it's a key tool for logging customer interactions. Understanding how to navigate this software will not only help you in the role but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of the housebuilding industry. Being well-versed in common issues and customer concerns within this sector will demonstrate your commitment and understanding of the role, making you a more attractive candidate.
✨Tip Number 3
Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios can help you prepare for the types of challenges you might face, showcasing your ability to manage customer expectations effectively.
✨Tip Number 4
Network with professionals in the housebuilding and customer service sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Customer Service Coordinator (Milton Keynes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you managed customer issues or worked in the housebuilding industry.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention your ability to manage customer issues, allocate resources, and maintain high standards of customer service.
Showcase Relevant Skills: In your application, highlight skills such as communication, problem-solving, and the ability to work independently. Provide examples of how you've successfully handled customer complaints or issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kenna Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the housebuilder. Understand their values, recent projects, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved issues, and maintained high standards of service.
✨Familiarise Yourself with MS Dynamics
Since the role involves using MS Dynamics for logging customer issues, it’s beneficial to have a basic understanding of this software. If you have experience with similar systems, be sure to mention it during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, company culture, or specific challenges the Customer Service Coordinator might face. It shows you're engaged and thinking ahead.
