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For Companies At a Glance
- Tasks: Install software, troubleshoot networks, and support customers in dynamic environments.
- Company: Join a leading tech firm supporting defence and IT solutions.
- Benefits: Enjoy 32+ days leave, private healthcare, and flexible working options.
- Other info: Hybrid work model with opportunities for travel and career growth.
- Why this job: Make a real difference while working with cutting-edge technology and diverse clients.
- Qualifications: Strong IT skills, problem-solving abilities, and excellent communication are essential.
The predicted salary is between 35000 - 45000 £ per year.
Key Responsibilities:
- Installing software on our hardware (Xcalibr and other projects).
- Configuring and troubleshooting IP networks, VPNs, and communication systems.
- Working directly with customers (from soldiers to senior decision-makers) in training and support environments.
- Contributing to our internal IT, network infrastructure, and asset management.
We are looking for someone with:
- Excellent all-round IT and networking skills (DHCP, fixed IPs, remote access, VPNs, MDM).
- The ability to diagnose and solve network issues independently.
- Strong communication skills, confident in engaging with stakeholders at all levels.
- A proactive, thorough, and detail-oriented approach.
- Knowledge of A-TAK (Android Team Awareness Kit).
- The ability to get security clearance and a UK driving licence.
It would be a bonus if they have:
- Experience with Python, JSON, SQL, or managing deployable networks (e.g., Unifi).
- Experience working in or with the defence sector.
- Hardware configuration or training delivery experience.
The Details:
- Salary: £35,000 - £45,000
- Location: Hybrid (2-3 days a week in Bristol or Porton Down) with travel to customer sites.
Key Benefits:
- 32+ days annual leave
- Generous pension
- Private healthcare
- Life insurance
- Flexible working
Field Support Engineer - IT employer: Kenexa Implementation Template
Contact Detail:
Kenexa Implementation Template Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer - IT
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IP networks and VPNs, brush up on your technical knowledge. Be ready to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Show off your communication skills! Engage confidently with interviewers and be prepared to discuss how you've interacted with various stakeholders in the past. Remember, they want someone who can connect with everyone from soldiers to senior decision-makers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join us at StudySmarter!
We think you need these skills to ace Field Support Engineer - IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT and networking skills, especially those mentioned in the job description. We want to see how your experience aligns with what we're looking for, so don’t hold back on showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Support Engineer role. Share specific examples of how you've tackled similar challenges in the past, and let your personality come through.
Show Off Your Communication Skills: Since you'll be working directly with customers, it's crucial to demonstrate your strong communication skills. In your application, mention any experiences where you’ve successfully engaged with stakeholders or provided training and support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Kenexa Implementation Template
✨Know Your Tech Inside Out
Make sure you brush up on your IT and networking skills, especially DHCP, VPNs, and MDM. Be ready to discuss how you've diagnosed and solved network issues in the past, as this will show your technical prowess.
✨Practice Your Communication Skills
Since you'll be working with a range of stakeholders, from soldiers to senior decision-makers, practice explaining complex technical concepts in simple terms. This will help you demonstrate your strong communication skills during the interview.
✨Show Off Your Proactive Approach
Prepare examples that highlight your proactive and detail-oriented approach. Think of situations where you took the initiative to improve processes or solve problems before they escalated.
✨Familiarise Yourself with A-TAK
If you have knowledge of A-TAK, make sure to mention it! If not, do a bit of research beforehand. Showing that you're willing to learn about tools relevant to the role can set you apart from other candidates.