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- Tasks: Deliver top-notch customer service and support daily operations.
- Company: Local government authority dedicated to enhancing community wellbeing.
- Benefits: Competitive pay, temporary role with potential for growth.
- Other info: Join a dynamic team focused on improving customer satisfaction.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: 5 GCSEs at Grade C or above and a basic DBS check.
The predicted salary is between 30000 - 35000 £ per year.
The local government authority is committed to delivering high-quality public services and improving the quality of life for residents, businesses, and visitors across the borough. Serving a diverse and dynamic community, the council plays a central role in shaping the area's social, economic, and environmental wellbeing.
The Customer Operations Adviser is responsible for delivering high-quality customer service while supporting day-to-day operational activities. This role ensures customer queries are handled efficiently, service standards are maintained, and internal processes run smoothly.
Key Responsibilities- Respond to customer enquiries via phone, email, and digital channels in a timely and professional manner
- Resolve customer issues and complaints, ensuring a positive outcome
- Process customer requests, orders, or account updates accurately
- Support operational processes to ensure service delivery targets are met
- Monitor and maintain records, systems, and databases
- Work closely with internal teams to improve customer experience and efficiency
- Identify opportunities to improve processes and customer satisfaction
- Ensure compliance with company policies, procedures, and regulatory requirements
- Basic DBS
- 5 GCSEs - Grade C or above
- 5 Years References/Work History
Customer Operations Adviser in Surrey employer: Kenect Recruitment Ltd
Contact Detail:
Kenect Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Adviser in Surrey
✨Tip Number 1
Get to know the company! Research the local government authority and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering high-quality service, think of examples from your past experiences where you've resolved issues or improved customer satisfaction. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on joining the team. Don't miss out on this opportunity!
We think you need these skills to ace Customer Operations Adviser in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Operations Adviser role. We want to see how your skills align with delivering high-quality customer service and supporting operational activities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to improving customer satisfaction. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since you'll be responding to customer enquiries, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kenect Recruitment Ltd
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Operations Adviser. Familiarise yourself with how to handle customer queries and complaints, as well as the importance of maintaining service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to deliver high-quality service, which is crucial for this position.
✨Research the Company
Take some time to learn about the local government authority and its commitment to public services. Understanding their mission and values will allow you to align your answers with what they stand for, making you a more appealing candidate.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their approach to improving customer experience or how they measure success in the role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.