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- Tasks: Support customers with order queries and ensure smooth processing.
- Company: Join a prestigious company experiencing exciting growth.
- Benefits: Competitive salary, permanent position, and Monday to Friday hours.
- Why this job: Perfect for those passionate about delivering excellent customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Opportunity for training and development in a supportive environment.
The predicted salary is between 23809 - 26500 £ per year.
Burton on Trent
Office Hours, Monday to Friday (37.5 hours per week)
£23,809.50 per annum
Permanent Opportunity
Company Overview: Due to continued growth and expansion, our prestigious client is currently looking to recruit a Customer Service Advisor to join their growing team on a permanent basis. This is a fantastic opportunity for someone who has a passion for delivering excellent customer service.
Role Overview: The main role and function of the Customer Service Adviser is to support customers with any order-related queries whilst working with internal departments to ensure the smooth end-to-end process of customer orders.
- Handle inbound customer calls and email enquiries professionally and efficiently from start to finish.
- Build strong relationships to understand customer needs and assist with any queries they have.
- Proactively communicate order updates, shipping information, and resolutions to any issues.
- Upselling additional products and product ranges to customers.
- Working with internal departments to resolve customer queries.
- Manage workload effectively to meet business goals and deadlines.
- Participate in relevant training and development activities.
- Completing general administrative tasks.
Technical Knowledge & Experience:
- Previous experience working within a similar role or environment is essential.
- Previous experience within Customer Service is essential.
- Must be a strong communicator who can quickly and easily build relationships with both internal and external stakeholders.
- Strong attention to detail skills.
- Previous CRM experience is desirable.
- Proficient using MS package (Word, Excel, PowerPoint).
This role is being advertised by Kenect Recruitment who are acting as an employment agency regarding this vacancy.
Customer Service Advisor in Burton upon Trent employer: Kenect Professional
Contact Detail:
Kenect Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Burton upon Trent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at handling calls and emails. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your experience aligns with our needs. Keep it friendly and professional!
Showcase Your Communication Skills: As a Customer Service Advisor, strong communication is key. In your application, demonstrate your ability to build relationships and handle queries effectively. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Kenect Professional
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the Customer Service Advisor role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. Don’t hesitate to ask for clarification if you don’t understand something.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team, company culture, or growth opportunities. This shows that you’re engaged and serious about the position.