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- Tasks: Support retail operations and ensure brand standards across multiple Boots locations.
- Company: Join Kendo, a creative beauty brand developer under LVMH, known for innovation and inspiration.
- Benefits: Enjoy flexible travel, hands-on experience, and the chance to work with iconic brands like Fenty.
- Why this job: Be part of a dynamic team that values creativity and operational excellence in the beauty industry.
- Qualifications: Experience in counter management or business management, preferably in beauty; strong organisational skills required.
- Other info: Must be comfortable travelling frequently and engaging with store teams to drive brand love.
The predicted salary is between 28800 - 43200 £ per year.
POSITION: Retail Operations Specialist
REPORTS TO: Regional Education & Artistry Manager
LOCATION: Field – North Based
About Kendo
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development.
Kendo is owned by LVMH Moët Hennessy – Louis Vuitton, the world’s largest luxury group. The Kendo house of brands presently includes : Ole Henriksen and Fenty Beauty, Fenty Skin & Fenty Hair by Rihanna. Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative.
Position Summary
The Retail Operations Specialist is a field-based role responsible for supporting operational excellence and retail execution across multiple Boots locations. Acting as a key liaison between Kendo and in-store teams, this role ensures consistent implementation of brand standards, visual merchandising, hygiene, maintenance, and promotional compliance. This position plays a vital part in upholding the in-store brand experience through regular store visits, audits, stock monitoring, and partnership with store leadership.
This is a hands-on role ideal for someone highly organised, operationally focused, and passionate about maintaining best-in-class brand presence across retail environments with some Ad hoc education support as needed.
Job Responsibilities
POSITION RESPONSIBILITIES
Operational Execution & Store Standards:
- Conduct regular store visits and audits to evaluate visual merchandising, hygiene, tester maintenance, and promotional compliance.
- Partner with Boots in-store management to ensure consistent execution of brand standards and operational excellence.
- Monitor and report on stock levels, identifying risks and ensuring replenishment is actioned.
- Track promotional activity, show materials, and offers to ensure timely execution and compliance.
- Provide photo reporting and documentation to support standards monitoring and field communication.
- Highlight and follow up on visual merchandising issues, collaborating with internal VM teams where required.
Retail Performance & Relationship Management:
- Build and maintain strong relationships with store management teams to drive collaboration and accountability for brand standards.
- Track sales performance and report trends, opportunities, and challenges.
- Maintain competitor awareness and provide insight on market execution and promotional activity.
- Support in managing gratis allocations and ensuring appropriate use across locations.
- Coaching and inspiring, Boots BBS team to increase their brand knowledge, skills and retail sales performance
- Supporting the Field Team with delivering inspirational in store training sessions that motivate and inspire brand love & awareness
Multi-site Responsibility:
- Travel regularly to multiple Boots store locations to provide operational support and maintain consistent brand presence.
- Flexibly manage time across high-priority doors based on business needs, store performance, and promotional calendar.
Internal Responsibilities
- Work within Company travel and expense budgets, following established guidelines and procedures
- Additional duties may be required, depending on skill set, market trends, and business needs
- Maintain excellent communication with field sales partners, store management and training department through the use of sales reports and regular updates on all activity at store level
Profile
POSITION REQUIREMENTS: Counter Management or Assistant Business management experience, ideally within the beauty industry Highly organised with strong attention to detail and accuracy in reporting. Comfortable working autonomously across multiple locations with strong time management. Clear, confident communicator with the ability to build strong relationships with store teams and internal partners. Proficient in Microsoft Office tools (Word, Excel, Outlook & PowerPoint) Makeup artistry skills would be an advantage A good understanding and awareness of all social media platforms The Ability to create/edit video content would be an advantage Ability to travel frequently, with some overnight stays as required. #J-18808-Ljbffr
Retail Operations Specialist employer: Kendo Brands, Inc.
Contact Detail:
Kendo Brands, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Specialist
✨Tip Number 1
Familiarise yourself with Kendo's brands, especially Fenty Beauty and Ole Henriksen. Understanding their product lines and brand ethos will help you connect better with store teams and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or locations in previous roles. This will highlight your ability to handle the multi-site responsibility that comes with the Retail Operations Specialist position.
✨Tip Number 3
Build a strong understanding of visual merchandising standards and best practices in the beauty industry. Being able to discuss these concepts confidently will set you apart as a candidate who can uphold Kendo's brand presence effectively.
✨Tip Number 4
Network with current or former employees of Kendo or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Retail Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, particularly within the beauty industry. Emphasise your organisational skills and any previous roles that involved managing multiple locations or teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of Kendo's brand values. Mention specific experiences that demonstrate your ability to maintain brand standards and build relationships with store teams.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office tools and any experience you have with video content creation or social media. These skills are valuable for the Retail Operations Specialist role.
Showcase Your Communication Skills: Provide examples in your application that illustrate your ability to communicate effectively with various stakeholders. This could include experiences where you successfully collaborated with management or trained team members.
How to prepare for a job interview at Kendo Brands, Inc.
✨Show Your Organisational Skills
As a Retail Operations Specialist, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the demands of the role.
✨Know the Brand Inside Out
Familiarise yourself with Kendo's brands, such as Fenty Beauty and Ole Henriksen. Understanding their values, product lines, and market positioning will show your genuine interest in the company and help you connect better during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you would handle specific situations in-store. Think about challenges you might face in maintaining brand standards and how you would address them effectively.
✨Demonstrate Your Communication Skills
Since the role involves liaising with store teams and management, be ready to showcase your communication abilities. Practice articulating your thoughts clearly and confidently, and consider sharing examples of how you've built strong relationships in previous roles.