ASSISTANT BUSINESS MANAGER - SELFRIDGES LONDON

Overview

FENTY BEAUTY, ASSISTANT BUSINESS MANAGER, SELFRIDGES LONDON. As a true ambassador for Fenty Beauty by Rihanna, the Assistant Business Manager will drive the business alongside the Business Manager. This role is responsible for the management of Fenty Beauty Retail Artists and ensures that the team represents the brand according to guidelines; planning staffing rotas and coverage within budget; driving daily/weekly/monthly/annual sales goals; managing testers, samples, and other non-sellable goods within budget; executing in-store and out-of-store events and delivering an exceptional customer experience. This position reports to the Business Manager to educate, coach and develop team skills.

Responsibilities

• Manage, inspire, and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and setting individual sales goals.
• Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and build a loyal clientele base to drive sales.
• Manage sales goals and support payroll investment to achieve financial goals.
• Build and implement an effective clientele program that drives loyalty and supports the achievement of sales targets.
• Create in-store activations aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
• Take a strategic approach to building and developing the brand business within the store.
• Build strong, effective relationships with Selfridges management and within Kendo to drive strong business results and implement best practices.
• Develop a plan to continually develop and refine the sales, artistry, and customer service skills of the team.
• Manage the tester and samples budget and ensure orders are placed on time to support the business.
• Model respect, initiative, enthusiasm, and flexibility; represent the brand in a professional and ethical manner at all times, following all Kendo, brand and Selfridges guidelines.
• Build effective, positive, and collaborative relationships quickly with team and store partners.
• Maintain excellent personal grooming standards.

Qualifications

QUALIFICATIONS: Previous experience working in a luxury store environment. Accomplished, high level make-up artistry background. At least 2 years of retail experience at the same level or managing a non-flagship account. Proven ability to be strategic with strong business acumen. Demonstrable experience in building and executing clientele strategy. Ability to lead, develop and motivate staff including conflict/resolution and problem-solving skills. Experience in forward planning and achievement of financial goals. Strong customer service, clientele, and communication skills. Excellent organisational skills to plan & execute in-store events. Strong commercial awareness. Personal attributes: Self-starter, confident and professional. Passion for the beauty industry. Adaptable, energetic, and results-driven. Professional conduct to maintain a positive brand image. Ability to speak knowledgeably about Rihanna.

About KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy – Louis Vuitton. The Kendo house of brands includes Ole Henriksen, Fenty Beauty, Fenty Skin, Fenty Fragrance & Fenty Hair.