Disposition Technician in Kendal

Location: Kendal (on site)

About Us: We are a rapid‑growth scale‑up disrupting the infant nutrition space through our award‑winning brand Kendamil – the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full‑cream milk, without the nasties. Kendal Nutricare is a 150‑person team passionate about giving children a better start to life. We are proud to be a Queens’ Award‑winning business and to be ranked by the Financial Times as one of Europe’s 1,000 Fastest‑Growing Companies in 2025. We are on an exciting path – join us!

Salary: £28,000 base pay + Shift allowance £3,517 = £31,517 per annum

The Role: We are seeking a dedicated Disposition Technician to join our Quality team at Kendal Nutricare. In this key role, you will be responsible for the routine dispositioning of products across all stages of internal and external production. You will monitor and respond to customer and vendor complaints, conduct detailed investigations, and drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). This position plays a vital role in ensuring that all products released to market meet the highest regulatory, safety, and quality standards in full compliance with company procedures, Good Manufacturing Practice (GMP), and all applicable infant formula and food legislation. This is a full‑time role based at our headquarters in Kendal and requires working a rotating two‑week shift pattern. Lates: 13:15‑21:15 Monday to Thursday and 13:15‑18:45 Friday. Earliest: 06:00‑13:30 Monday to Friday.

Responsibilities:

• Product Quality & Release: Review and approve batch records, in‑process checks, and laboratory results for raw materials, intermediates, and finished goods. Perform dispositioning of materials and products, ensuring compliance with internal specifications and regulatory requirements. Liaise with Production, Laboratories, and Supply Chain to ensure timely release of products. Maintain accurate and traceable documentation for all batch dispositions. Comply with safety and hygiene procedures including but not limited to adopting safe working practices, wearing required protective clothing, and using appropriate safety equipment.
• Customer and Vendor Complaints: Receive, log, investigate, and respond to all customer and vendor complaints within agreed timelines. Perform root cause analyses, coordinate testing or sampling when necessary, and document findings. Collaborate with cross‑functional teams to prevent recurrence and improve supplier quality performance. Track and trend complaints to identify recurring issues or emerging risks.
• Compliance and Documentation: Ensure all activities comply with GMP, GFSI, BRCGS & regulatory (UK/EU/US/CA) standards. Assist with internal, supplier, and regulatory audits, providing documentation and evidence as required. Contribute to review and update of Quality Management System (QMS) documents, including SOPs, forms, and work instructions. Support training of staff in quality standards, procedures, and hygiene practices.
• Cross‑Functional Collaboration: Work closely with Production, Laboratories, R&D, and Supply Chain to resolve quality issues. Liaise with external manufacturers and suppliers to maintain consistent quality expectations. Communicate quality performance, trends, and improvement actions to management and stakeholders.

Essential (Qualifications):

• Degree in Food Science, Microbiology, Chemistry, or a related discipline.
• Proven experience in a quality role within the food manufacturing, pharmaceutical or medical devices industry.
• Strong knowledge of GMP, HACCP, and quality systems.
• Self‑motivated, a great team player, organised, efficient, and methodical.
• Excellent attention to detail, analytically minded, and continuous improvement focused.
• Quality focused with a drive to ensure standards are upheld.
• Excellent computer skills, including knowledge of Microsoft.
• Professional communication skills at all levels.

Desirable:

• Proven experience in a quality role within the infant formula or dairy manufacturing industry.
• Experience managing complaints, investigations, and CAPA processes.
• Experience working with regulatory agencies or within a GFSI‑certified site (e.g., BRCGS).
• Working knowledge of BRCGS standard and/or food relevant regulations.

Benefits:

• 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years.
• Pension scheme.
• Employee Assistance Programme.
• Life Assurance at 2 × basic salary.
• On‑site parking.
• Subsidised breakfast.
• Childcare vouchers.
• Factory located in the heart of the beautiful English Lake District.

Contact: If this sounds like a role for you, email Magdalena Klonowska, Senior Talent Acquisition Specialist & Onboarding Coordinator with your CV and a note on why you’re right for the job – we can’t wait to meet you!