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- Tasks: Service and calibrate equipment, troubleshoot issues, and provide customer support on-site.
- Company: Leading provider of leak testing and viscosity solutions with a supportive team culture.
- Benefits: Excellent salary, bonus, company vehicle, pension, and ongoing training opportunities.
- Why this job: Join a growing company and make a real impact in innovative industries.
- Qualifications: Technical qualification in Electro-Mechanical engineering and strong problem-solving skills.
- Other info: Flexible travel opportunities and clear paths for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A vacancy now exists for a Field Service Engineer, reporting into the Operations Manager, and our client is the UK's leading provider of leak testing and process viscosity solutions. They provide non-destructive scalable air leak and flow testing systems designed for medical device, automotive, EV battery, industrial and packaging applications, and accurate viscosity measurement, even in the most challenging applications. They are the UK's exclusive supplier of Cambridge Viscosity and Uson products and pioneers of modern leak testing and viscosity measurement.
The Role:
- Servicing/calibrating equipment and repairing faults, both in house and in the field, offering telephone support and travelling to UK customers' sites.
- Using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with customers, colleagues and other technicians to ensure that services are delivered effectively.
- Maintenance, troubleshooting, repairs, upgrade and calibrate all equipment ensuring proper calibration and working order of instruments and tools needed.
- Carrying out planned preventative maintenance and calibration traceable to national standards to ISO 17025.
- Monitoring equipment and machinery and conduct quality assurance and safety checks.
- Prepare quotations for repairs, calibrations, spare and modifications.
- Technical support on sales quotations.
- Promptly following up on service requests and provide customer feedback.
- Completing service reports and presenting findings to Managers.
The Requirements:
- Technical qualification with Electro-Mechanical engineering experience ideally with pneumatics, electronics and electrical bias.
- An inquisitive Service Engineer who can use various strategies and tools to provide effective solutions to customers' concerns.
- Excellent active listening and customer service skills.
- Able to work independently and as part of a team with the ability to deal with multiple requests and remain professional under pressure.
- Superb work ethic and a positive mindset.
- Flexible for travel to UK customer sites and to the US manufacturers for training.
- Basic computer skills.
- Demonstrating a thirst for learning.
In Return:
- Excellent salary, annual bonus, company vehicle, DIS, pension, holidays, O/T and subsistence.
- Onboarding and regular training plan.
- Standard hours of work are 9am-5pm.
- There are real opportunities for a talented engineer for career advancement as the company expands.
To apply: email your CV to Kendall Poole Consulting Ltd FAO Alison Poole, Managing Director. Suitable candidates will be contacted within 3 weeks.
Field Service Engineer in Rotherham employer: Kendall Poole Consulting Ltd
Contact Detail:
Kendall Poole Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Rotherham
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in leak testing and viscosity solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills in troubleshooting and customer service can shine through. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical qualifications and any relevant experience with electro-mechanical engineering, pneumatics, and electronics. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've used various strategies and tools to solve customer concerns in the past. We love candidates who can demonstrate their inquisitive nature and ability to provide effective solutions!
Keep It Professional Yet Friendly: While we appreciate a friendly tone, remember to keep your application professional. Show us your superb work ethic and positive mindset through your writing style. We're looking for someone who can communicate effectively with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Don't miss out on this exciting opportunity to join our team!
How to prepare for a job interview at Kendall Poole Consulting Ltd
✨Know Your Tech
Brush up on your electro-mechanical engineering knowledge, especially around pneumatics and electronics. Be ready to discuss specific tools and strategies you've used in past roles to troubleshoot and repair equipment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've effectively communicated with customers and colleagues in previous positions. Highlight your active listening skills and how you’ve resolved customer concerns promptly.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to use various strategies to provide effective solutions. Be ready to explain your thought process and the outcomes of your actions during the interview.
✨Be Ready for Travel Questions
Since the role involves travel to customer sites, be prepared to discuss your flexibility and any previous experience you have with travelling for work. Show enthusiasm for the opportunity to learn and grow through training, even if it means going abroad.