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- Tasks: Provide first-class IT support and assist staff with tech issues.
- Company: Join Kendall Kingscott, a leading multidisciplinary construction consultancy in the UK.
- Benefits: Enjoy hybrid working, mental health support, and a cycle to work scheme.
- Why this job: Kickstart your IT career in a supportive, collaborative environment with growth opportunities.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: Flexible working arrangements available to help balance personal and professional commitments.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the IT Helpdesk Technician[1118161] role at Kendall Kingscott Ltd
Join to apply for the IT Helpdesk Technician[1118161] role at Kendall Kingscott Ltd
The Vacancy
Looking to kickstart your career in IT? We’ve got a great opportunity for someone with a passion for tech and drive to learn, to join our supportive and forward-thinking team!
The Vacancy
Looking to kickstart your career in IT? We’ve got a great opportunity for someone with a passion for tech and drive to learn, to join our supportive and forward-thinking team!
We are looking for a proactive and customer-focused 1st Line IT Helpdesk Technician to join our growing IT team. In this key support role, you will be responsible for delivering first-class technical assistance to staff across our regional offices. The ideal candidate will be enthusiastic, technically capable, and eager to develop their skills in a fast-paced and collaborative IT environment.
At Kendall Kingscott, technology plays a vital role in helping us deliver high-quality design and consultancy services across the built environment. Our IT team ensures that every part of the business stays connected, secure, and supported – and this role is a key part of that. As a 1st Line Helpdesk Technician, you’ll be the go-to person for staff across our offices, making sure their tech runs smoothly.
We’re a people-first business with a collaborative culture and a strong track record of investing in our employees. Whether you’re starting your career or looking to build on existing experience, we’ll support you with hands-on training, professional development, and the opportunity to work alongside a knowledgeable and approachable IT team.
Your role in the team
- Serve as the first point of contact for IT support, providing timely assistance to end users.
- Deliver high-quality customer service via phone, email, and the IT ticketing system.
- Collaborate closely with 2nd and 3rd line support teams for issue escalation and resolution.
- Contribute to IT onboarding processes, including staff inductions and basic training.
Individual duties
- Provide responsive 1st line support for hardware, software, and network-related issues.
- Reset user passwords, unlock accounts, and manage user access permissions.
- Log, track, and update support tickets accurately and communicate ticket progress to users.
- Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
- Maintain the IT asset register, including hardware inventory and software licensing.
- Assist in the creation and maintenance of internal IT documentation and knowledge base content.
- Support the secure recycling and disposal of outdated IT equipment.
- Carry out additional admin tasks to support the wider IT support function.
Skills And Requirements
- Previous experience in a technical IT support or helpdesk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Proven ability to manage and prioritise workload effectively and independently.
- High level of professionalism and discretion, especially when handling sensitive information.
- Committed to continuous learning and professional development, including relevant certifications.
Knowledge of
- Microsoft Windows desktop environments (Windows 10/11).
- IT service desk operations and customer service best practices.
- (Desirable) Apple Mac, iOS, and mobile device support.
- (Desirable) Microsoft 365 and cloud-based admin portals.
- (Desirable) Mobile Device Management tools such as Jamf or Intune.
- (Desirable) Software packaging and deployment for Windows or Mac.
- (Desirable) Networking basics (DNS, DHCP, VPN).
- (Desirable) Cyber Security principles and frameworks, including Cyber Essentials.
About Us
Kendall Kingscott (KK) is a UK-based, multidisciplinary construction consultancy of architects, building surveyors, project managers, quantity surveyors, principal designers (CDM), principal designers (Building Safety Act), interior designers, mechanical and electrical engineers and other personnel. Our staff of 200 offer our specialist consultancy services throughout the UK.
Throughout our 60-year history, we have acquired wide-ranging expertise across multiple sectors, including education, healthcare, residential and retail and an equally diverse client base. From transformative refurbishments and ongoing maintenance to complex extensions and large-scale new builds, we work across the full project spectrum, offering variety, challenge and the chance to make a real impact.
Our dynamic team structures offer the collaborative, supportive environment of a small company while providing the benefits and growth opportunities of a larger business. At KK, careers flourish. Our statistics speak for themselves: low staff turnover, countless success stories of career progression, impressive training success rates and sustainable repeat business. We nurture and develop our people to be the best they can be. Irrespective of when you join or in what role, we provide opportunities to thrive.
As we continue to grow and elevate our services, we want to connect with talented individuals who share our vision. We believe in creating a workplace where people feel supported and respected and able to thrive professionally and personally. If that sounds like the right fit for your next chapter, please get in touch.
Kendall Kingscott is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.
At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues\’ growth. We\’re committed to preserving RSK\’s people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
If you\’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
An RSK Story
Benefits
Life Assurance
Hybrid Working
Cycle to Work Scheme
Discounted Gym Membership
Mental Health Support
Electric Vehicle Salary Sacrifice Scheme
Documents
Inclusive Recruitment Guide for Candidates – DownloadIT Helpdesk Technician – Bristol.pdf – Download
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Construction
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IT Helpdesk Technician[1118161] employer: Kendall Kingscott Ltd
Contact Detail:
Kendall Kingscott Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician[1118161]
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows environments. Practising how to resolve common issues can help you feel more confident when discussing your technical abilities.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully assisted users in the past. This role is heavily focused on providing excellent support, so highlighting your experience here is crucial.
✨Tip Number 4
Research Kendall Kingscott and their IT team culture. Understanding their values and how they support employee development will allow you to tailor your conversation during the interview, demonstrating your genuine interest in the company.
We think you need these skills to ace IT Helpdesk Technician[1118161]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or helpdesk roles. Emphasise your technical skills, especially with Microsoft Windows and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific skills that align with the job description, such as troubleshooting abilities and customer service focus.
Showcase Relevant Skills: In your application, clearly outline your technical skills, including any knowledge of IT service desk operations, networking basics, and familiarity with tools like Microsoft 365 or mobile device management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at Kendall Kingscott Ltd
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this role is perfect for someone eager to learn and grow in the field.
✨Demonstrate Customer Service Skills
Since the role involves providing support to staff, it's crucial to showcase your customer service abilities. Prepare examples of how you've successfully resolved issues or helped others in previous roles, emphasising your communication skills and professionalism.
✨Prepare for Technical Questions
Brush up on your knowledge of common IT issues, especially related to Microsoft Windows environments and basic networking concepts. Be ready to discuss troubleshooting steps you would take for typical problems, as this will demonstrate your technical capability.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the team dynamics, training opportunities, and the company's approach to professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
