Full-time Permanent Associate
Description
About us
Join one of Europe’s fastest-growing nutrition success stories.
Kendal Nutricare creates world-class nutrition for every stage of life — from Kendamil infant and toddler formula to Kendalife adult nutrition. We’re a family-owned, purpose-driven business with big global ambitions.
In 2025, we were ranked the UK’s fastest-growing food and drink company, with Kendamil now one of the fastest-growing baby brands in the world, the No. 1 Organic formula in both the UK and the USA, and available in 50+ countries (and counting).
As the only British infant formula manufacturer, we’re proud to produce our award-winning products here in the UK using British full-cream milk, with no palm oil or unnecessary additives — trusted by families worldwide.
We’re on an exciting path – join us!
The role
We are seeking a dedicated Disposition Technician to join our Quality team at Kendal Nutricare. In this key role, you will be responsible for the routine dispositioning of products across all stages of internal and external production. You will monitor and respond to customer and vendor complaints, conduct detailed investigations, and drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA).
This position plays a vital role in ensuring that all products released to market meet the highest regulatory, safety, and quality standards—in full compliance with company procedures, Good Manufacturing Practice (GMP), and all applicable infant formula and food legislation..
You will be required to work a rotating 2 week shift pattern.
- Earlies: 06:00-13:30 Monday to Friday
- Lates: 13:15-21:15 Monday to Thursday and 13:15-18:45 Friday.
What you’ll be doing
Product Quality & Release
- Review and approve batch records, in-process checks, and laboratory results for raw materials, intermediates, and finished goods.
- Perform dispositioning of materials and products, ensuring compliance with internal specifications and regulatory requirements.
- Liaise with Production, Laboratories, and Supply Chain to ensure timely release of products.
- Maintain accurate and traceable documentation for all batch dispositions.
- Complying with safety and hygiene procedures including but not limited to: adopting safe working practices, wearing the required protective clothing and use of safety equipment appropriate to the role
Customer and Vendor Complaints
- Receive, log, investigate, and respond to all customer and vendor complaints within agreed timelines.
- Perform root cause analyses, coordinate testing or sampling when necessary, and document findings.
- Collaborate with cross-functional teams to prevent recurrence and improve supplier quality performance.
- Track and trend complaints to identify recurring issues or emerging risks.
Compliance and Documentation
- Ensure that all activities comply with GMP, GFSI, BRCGS & Regulatory (UK/EU/US/CA) standards.
- Assist with internal, supplier, and regulatory audits, providing documentation and evidence as required.
- Contribute to the review and update of Quality Management System (QMS) documents, including SOPs, forms, and work instructions.
- Support training of staff in quality standards, procedures, and hygiene practices.
Cross-Functional Collaboration
- Work closely with Production, Laboratories, R&D, and Supply Chain to resolve quality issues.
- Liaise with external manufacturers and suppliers to maintain consistent quality expectations.
- Communicate quality performance, trends, and improvement actions to management and stakeholders.
What you’ll need
- Degree in Food Science, Microbiology, Chemistry, or a related discipline.
- Proven experience in a quality role within the food manufacturing, pharmaceutical or medical devices industry.
- Strong knowledge of GMP, HACCP, and quality systems.
- Be self-motivated and a great team player.
- Be organised, efficient and methodical.
- Have excellent attention to detail.
- Be analytically minded and continuous improvement focused.
- Be quality focussed with a drive to ensure standards are upheld.
- Have excellent computer skills, including knowledge of Microsoft.
- Professional communication skills at all levels.
- Proven experience in a quality role within the infant formula or dairy manufacturing industry.
- Experience managing complaints, investigations, and CAPA processes.
- Experience working with regulatory agencies or within a GFSI-certified site (e.g., BRCGS).
- Working knowledge of BRCGS standard and/or food relevant regulations.
Disposition Technician in Kendal employer: Kendal Nutricare Ltd.
Kendal Nutricare Ltd. is an exceptional employer that fosters a dynamic and inclusive work culture, allowing you to thrive in a fully remote environment while collaborating with international teams across the UK, USA, Canada, and Mexico. With a strong emphasis on creativity and innovation, we offer ample opportunities for professional growth and development, ensuring that your contributions to our global campaigns are both meaningful and rewarding.
