At a Glance
- Tasks: Manage customer queries and transactions in a fast-paced hire operation.
- Company: Join a dynamic team in a busy hire and construction environment.
- Benefits: Competitive pay, supportive team culture, and potential for permanent role.
- Other info: Opportunity for growth and development in a collaborative setting.
- Why this job: Perfect for those who thrive on variety and customer interaction.
- Qualifications: Experience in customer service and knowledge of hire equipment preferred.
The predicted salary is between 28500 - 34000 £ per year.
Pay: £14.47
Location: Slough
Hours: Monday- Friday 7:30am – 5:00pm
Contract: Temp to Perm
We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.
Key Responsibilities:
- Responding to emails and customer queries along with answering incoming telephone calls.
- Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner.
- Providing a high level of customer service, both over the phone and serving customers at the trade counter.
- Carrying out general administrative duties.
- Developing strong product knowledge to effectively support customers.
- Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment.
Skills & Experience Required:
- Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries.
- Ability to successfully complete transactions while ensuring customer satisfaction.
- Previous experience in the hire or construction industry is essential.
- Strong communication skills, including the ability to negotiate and build relationships.
- Confident using initiative and judgment to make decisions in line with company policies and pricing structures.
- A collaborative team player with a flexible and adaptable approach.
- Strong organisational skills with excellent attention to detail.
- Commitment to continuous improvement and enhancing service levels.
- Good computer literacy, including MS Office, with a willingness to learn new systems.
If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now!
Hire Desk Controller in Slough employer: Kemp
Join a dynamic team in Slough as a Hire Desk Controller, where you'll thrive in a supportive work culture that values collaboration and initiative. With competitive pay and a commitment to employee growth, this role offers the chance to develop your skills in a fast-paced environment while providing exceptional customer service. Enjoy the benefits of working in a company that prioritises continuous improvement and fosters a strong sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Kemp.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Kemp. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Hire Desk Controller in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Kemp.
How to prepare for a job interview at Kemp
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Kemp's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Kemp offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
