At a Glance
- Tasks: Provide 1st and 2nd line IT support for EPOS systems in a retail environment.
- Company: Join a leading retail organisation with a dynamic Incident Management team.
- Benefits: Enjoy a competitive salary, pension scheme, employee discounts, and more.
- Other info: Flexible working hours and opportunities for career growth in Plymouth.
- Why this job: Make a real difference by solving tech issues and supporting users daily.
- Qualifications: 1 year of IT support experience and strong problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
Pertemps Recruitment is working in partnership with a leading retail organisation to recruit an IT Service Desk Analyst to join their busy Incident Management team based in Plymouth. This role involves providing remote 1st and 2nd line IT support for EPOS systems and associated applications and hardware across a large retail estate.
Key Responsibilities
- Provide comprehensive IT support within a retail environment, focusing on EPOS systems and related sub-systems.
- Receive, log, monitor and respond to service requests via multiple communication channels.
- Diagnose and resolve issues relating to till systems, peripherals and connectivity.
- Troubleshoot hardware including printers, scanners and payment devices (PEDs).
- Escalate complex or high-priority incidents to internal and external teams in line with agreed procedures.
- Follow up with end users to ensure issues are fully resolved.
- Act as a customer-focused point of contact for internal users and relevant external parties.
- Support ad-hoc IT tasks as directed by the IT Service Desk Team Leader or senior IT staff.
- Maintain up-to-date technical knowledge as new systems and technologies are introduced.
Person Specification
- Minimum of 1 year’s experience in an IT support or Service Desk role.
- Previous experience in a customer-facing environment.
- Basic understanding of network infrastructure (LAN/WAN) and troubleshooting.
- Good overall knowledge of IT systems and technical terminology.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Reliable, flexible and able to work effectively as part of a team.
What’s on Offer
- Competitive salary.
- Pension scheme.
- Long service awards.
- Employee discount.
- Cycle to work scheme.
Additional Information
- Hours: Working days and hours to be discussed at interview.
- Location: Plymouth, Devon.
- Employment Type: Temporary to Permanent, Full-Time.
To apply or for further information, please contact Chelsea Goodman in the Pertemps Plymouth branch.
IT Service Desk Technician in Plymouth employer: Kemp
Pertemps Recruitment offers a dynamic and supportive work environment for IT Service Desk Technicians, particularly in the vibrant city of Plymouth. With a focus on employee growth, competitive salaries, and benefits such as a pension scheme and employee discounts, this role provides an excellent opportunity to develop your skills in a leading retail organisation while contributing to a customer-centric team. Join us to be part of a culture that values collaboration, innovation, and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Plymouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kemp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kemp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kemp!
✨Direct Apply to Kemp
Let's not forget to apply directly through the Kemp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician in Plymouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kemp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kemp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kemp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
