At a Glance
- Tasks: Be the friendly voice for customers, handling their orders and queries.
- Company: Join a supportive team in a vibrant Leicester location.
- Benefits: Flexible hours, potential for permanent role, and a great work environment.
- Other info: Perfect for students looking for part-time work with growth opportunities.
- Why this job: Kickstart your career in customer service with real impact on customer satisfaction.
- Qualifications: Must have call centre experience and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
Our Client has an opportunity for a Part Time Call Centre Advisor. Working in a location in Leicester, you will be the first point of contact for the Customer dealing with their orders and requests. This is a great place to work, with the potential for the right candidate to progress to a Permanent position.
Job Role:
- Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
- Dealing with enquiries and complaints.
- Working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers to ensure smooth and customer-oriented communication flow.
- Arranging solutions for any issues regarding delivery restrictions, access to property, etc.
- Referring complex matters when necessary.
Requirements:
- Must have excellent Customer Service Skills and be a great communicator.
- Call Centre Experience is a must.
- Great attention to detail.
- Must be able to drive and have access to own vehicle.
Days: Monday to Friday
Hours: 16:00 - 20:00 (may occasionally be required from 15:00)
Please contact Michelle for more information.
Part Time Call Centre Advisor in Leicester employer: Kemp
Our client offers a supportive and dynamic work environment in Leicester, where as a Part Time Call Centre Advisor, you will play a vital role in ensuring customer satisfaction. With opportunities for career progression to a permanent position, employees benefit from a culture that values communication and teamwork, alongside flexible working hours that promote a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Call Centre Advisor in Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kemp and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kemp and let us see your personality shine through!
We think you need these skills to ace Part Time Call Centre Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kemp.
Get Familiar with Our Brand:Before applying, take some time to learn about Kemp and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kemp
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kemp.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kemp will surely appreciate.
