At a Glance
- Tasks: Support customers through challenging situations with empathy and professionalism.
- Company: A growing organisation in Kilmarnock with a supportive team culture.
- Benefits: Hybrid working, full training, bonuses, and genuine career development opportunities.
- Other info: Join a collaborative team and enjoy recognition programmes for your hard work.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 26000 - 26000 £ per year.
Location: Hybrid – Kilmarnock
Salary: £26,000 per annum
Hours: Monday – Friday, 8am – 5pm
Pertemps are currently recruiting for Customer Support Agents to join a growing and supportive organisation based in Kilmarnock. This is an excellent opportunity for individuals who are passionate about customer service and want to make a real difference in people’s lives every single day. This is not your average contact centre role. You’ll be supporting customers who may be facing challenging personal or financial circumstances, helping them find realistic and sustainable solutions in a supportive and empathetic environment.
The Role: As a Customer Support Agent, you’ll manage a variety of inbound and outbound customer interactions across phone, email, live chat and written correspondence. Every conversation is different, and you’ll play a key role in helping customers feel listened to, understood and supported.
Responsibilities include:
- Supporting customers experiencing financial difficulty or vulnerable circumstances
- Managing sensitive conversations with empathy and professionalism
- Helping customers agree affordable repayment solutions
- Handling customer and third-party communications across multiple channels
- Updating and managing customer records accurately across internal systems
- Working within FCA guidelines and company compliance procedures
- Managing your own caseload and working towards individual and team targets
- Collaborating with colleagues to deliver the best possible customer outcomes
What We’re Looking For:
- Strong communication and active listening skills
- Previous customer service or contact centre experience preferred
- Ability to remain calm and professional during difficult conversations
- Confident using multiple computer systems and Microsoft applications
- Resilient, emotionally aware and solution focused
- Comfortable working towards targets and performance measures
- A team player with a positive attitude and willingness to learn
What’s On Offer:
- Hybrid working model
- Full training and ongoing support
- Monthly and quarterly recognition programmes
- Annual bonus opportunities
- Supportive and collaborative team culture
- Genuine career development opportunities
- A rewarding role where your work has real impact
If you’re looking for a meaningful career where you can support people through difficult situations while developing your own skills and experience, we’d love to hear from you. To apply, please submit your CV today or contact Codie Smith at Pertemps for more information.
Customer Support Agent in Kilmarnock employer: Kemp
Pertemps is an exceptional employer that prioritises the well-being and development of its employees, offering a hybrid working model in Kilmarnock. With a strong focus on customer service, the company fosters a supportive and collaborative culture, providing full training, ongoing support, and genuine career advancement opportunities. Employees are recognised for their contributions through monthly and quarterly programmes, making it a rewarding place to work where you can truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kemp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kemp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kemp:Your cover letter is your chance to shine! Tell us why you want to work at Kemp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kemp!
How to prepare for a job interview at Kemp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
