At a Glance
- Tasks: Support residents facing challenges by providing practical solutions and compassionate assistance.
- Company: Join Buckinghamshire Council's Helping Hands team, dedicated to community support.
- Benefits: Flexible working, career development, health initiatives, and a supportive team culture.
- Other info: Enjoy a welcoming environment with social events and opportunities for meaningful contributions.
- Why this job: Make a real difference in people's lives while growing your career in the public sector.
- Qualifications: Empathy, strong communication skills, and experience in customer service or support roles.
The predicted salary is between 16.97 - 16.97 £ per hour.
Contract: Temporary (12 months)
Pay Rate: £16.97 per hour
Hours: Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm)
Start Date: Immediate
Work Schedule: Hybrid working (2 days in the office)
Office Location: Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA
Looking to grow your career in the public sector? Buckinghamshire Council's Helping Hands team is looking for compassionate and resilient individuals to support residents facing financial hardship, isolation, or personal challenges access practical support and improve their circumstances. If you're an excellent listener who enjoys helping people find practical solutions, this could be the perfect opportunity for you.
What you’ll be doing:
This is a high-volume telephone-based role. You will regularly speak with residents experiencing financial hardship, food insecurity, fuel poverty, loneliness, or emotional distress. We are looking for someone who can remain calm, professional, and compassionate in challenging conversations.
What we’re looking for:
- Empathetic, customer-focused individuals who are passionate about helping others.
- Excellent communicators who can build rapport quickly, listen actively, and support residents through sensitive situations.
- Experience working with customers, service users, or vulnerable individuals and confidence in handling emotionally challenging conversations.
- Comfortable managing information accurately, completing applications, and working as part of a supportive team environment.
We welcome applications from candidates with experience in:
- Customer service and contact centres
- Housing, welfare, benefits, or debt advice
- Social care or support work
- Charities and community organisations
- Healthcare, mental health, or wellbeing services
- Public sector or local government roles
- Complaint handling or vulnerable customer support
Why work with us and Buckinghamshire Council?
As a flexible employee of Pertemps, one of the UK’s largest independent recruitment agencies, you’ll benefit from professional support and a trusted partnership approach. Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:
- A supportive and inclusive culture
- Opportunities to contribute meaningfully to your community
- Access to health and wellbeing initiatives
- Career development and training opportunities
- A welcoming team environment with regular social and charity events
Ready to apply? Submit your application online today – we’re reviewing applications as they come in, so don’t delay. For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team. We may close this vacancy early if sufficient applications are received.
Community Support Officer in Aylesbury employer: Kemp
Buckinghamshire Council is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for compassionate individuals looking to make a meaningful impact in their community. With flexible working arrangements, access to health and wellbeing initiatives, and ample opportunities for career development, employees can thrive both personally and professionally while contributing to the welfare of residents facing challenges. Join a team that embodies values of pride, ambition, collaboration, and trust, and be part of a rewarding journey in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Officer in Aylesbury
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Kemp!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Kemp that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Community Support Officer in Aylesbury
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Kemp. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Kemp.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Kemp!
How to prepare for a job interview at Kemp
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Kemp resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Community Support Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
