Service Advisor
Rendlesham Area | Permanent | Full Time | Competitive Salary + Bonus
We are currently recruiting for an experienced and customer-focused Service Advisor to join an established Service Department in the Rendlesham Area. This is a varied role, acting as the key link between customers, technicians, Parts and Warranty, ensuring repairs and servicing are managed efficiently and customers are kept informed throughout.
Key Skills & Experience
- Previous experience within a Service Department or similar customer-facing environment.
- Experience within agricultural, construction, horticultural or automotive industries is desirable.
- Excellent customer service and communication skills.
- Strong administrative and organisational skills, with the ability to prioritise and multitask.
- Confident building relationships with new and existing customers.
- Accurate record keeping, including job cards, service records and warranty administration.
- Self-motivated, proactive and able to use your own initiative.
- Confident working in a fast-paced environment and making decisions when required.
- Team player with a positive and professional attitude.
- Comfortable working across both office and workshop environments.
- Full UK driving licence required, as occasional customer site visits may be necessary.
The Role
You will support the Service Manager with the day-to-day running of the department, manage customer enquiries, coordinate with technicians and Parts, maintain accurate records and ensure a consistently high level of customer service.
Hours: 40 hours per week, Monday–Friday,
Location: Rendlesham Area
Contract: Permanent, Full Time
Salary: £28,000 + Bonus
Benefits include:
- 32 days' annual leave including bank holidays
- company sick pay
- workplace pension
- employee referral bonus
- staff discounts
- winter flu jab service
- car tyre discount
- life assurance
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Service Advisor in Rendlesham employer: Kemp Recruitment
Join a well-established HGV maintenance company in Crawley that prioritises employee development and offers a supportive work culture. With modern workshop facilities, ongoing manufacturer training, and genuine career progression opportunities, this role as an HGV Technician not only provides competitive pay but also ensures a healthy work-life balance with a 4 on 4 off shift pattern. Experience a diverse range of vehicles and equipment while being part of a team that values your growth and contributions.
