Hire Desk Manager - Manchester

Description
Hire Desk Manager
Location: Manchester
Salary: £36,000 – £40,000
Hours: Monday to Friday, Full-Time
Are you an experienced hire desk professional ready to take the next step in your career? We\’re working with a well-established company in the construction and plant hire sector, currently looking to recruit a Hire Desk Manager to join their Manchester-based team.
The Role: As Hire Desk Manager, you will lead the day-to-day operations of the hire desk, managing a small team and ensuring high levels of service and efficiency across all functions.
Key Responsibilities:

• Lead and manage the hire desk team, ensuring outstanding customer service is delivered at all times
• Handle incoming enquiries, process hire orders, and oversee contract management
• Liaise with operations and transport teams to coordinate deliveries and collections
• Build and maintain strong relationships with clients, suppliers, and internal departments
• Monitor stock availability and equipment utilisation, ensuring accurate system updates
• Resolve customer issues and complaints efficiently and professionally
• Track KPIs and support performance management within the team

Requirements:

• Previous experience in a Hire Desk, Hire Controller, or similar role within the hire or construction industry
• Proven leadership and team management abilities
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced environment and manage competing priorities
• Strong IT skills, including experience with hire management systems and Microsoft Office

What\’s on Offer:

• Competitive salary of £36,000 – £40,000
• Monday to Friday working hours
• Supportive, team-oriented environment
• Opportunities for progression and ongoing development

If you\’re a driven and experienced Hire Desk professional looking for your next challenge in Manchester, we\’d love to hear from you.
Apply today or call Abi at Kemp Recruitment on 07738 268568 to find out more.
INDAK