Job Title: Parts Sales Advisor (UK) Location: Dorking, Surrey Salary: £33,000 Basic Hours: 37.5 hours per week, Monday to Friday Days Overall Purpose of the Position: The purpose of this role is to provide UK customers with the highest level of care and service by ensuring spare parts are supplied accurately, efficiently and within the required timescales.
The Parts Sales Advisor will take responsibility for supporting customers with their parts requirements, processing orders, identifying and interpreting parts, and developing strong customer relationships. The role will also involve promoting and increasing profitable parts sales in line with company targets and pricing structures.
The successful candidate will work closely with the wider team to deliver excellent customer service, monitor customer requirements and orders, and proactively identify opportunities to grow sales and improve performance. Main Duties & Responsibilities Parts Sales Advisor: Provide customers with a helpful, professional, prompt and efficient parts service. Ensure customers are kept informed of the status of their orders, particularly where orders are urgent, sensitive or where problems arise.
Provide an accurate and efficient order receipt and processing service. Develop and maintain excellent working relationships with customers. Respond positively and professionally to customer enquiries and requests for assistance. Proactively identify new sales opportunities to support the growth of parts sales. Provide parts interpretation and identification services to customers. Offer accurate and timely advice regarding parts availability, suitability and requirements.
Ensure all customer orders are processed and executed in accordance with customer requirements. Monitor customer orders and provide updates or solutions where required. Seek appropriate authorisation for proposed discount arrangements, ensuring agreed margins and pricing targets are maintained. Gather and report market intelligence and customer feedback to management. Identify and propose process improvements to enhance parts sales performance and customer service.
Actively participate in team meetings and support the wider department as required. Provide support to the team during periods of absence, including assisting the UK Parts Supervisor where necessary. Build strong internal relationships with relevant departments to ensure customer requirements ar...
Parts Sales Advisor in Dorking employer: Kemp Recruitment
Join a well-established HGV maintenance company in Crawley that prioritises employee development and offers a supportive work culture. With modern workshop facilities, ongoing manufacturer training, and genuine career progression opportunities, this role as an HGV Technician not only provides competitive pay but also ensures a healthy work-life balance with a 4 on 4 off shift pattern. Experience a diverse range of vehicles and equipment while being part of a team that values your growth and contributions.
