Job title: Service Manager
Location: Hull
Salary: £40,000 - £45,000
We’re recruiting for a Service Manager to join a leading materials handling business, in Hull. This is a hands‑on management position overseeing a team of field‑based engineers and ensuring the day‑to‑day service operation runs efficiently. You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.
Daily responsibilities:
- Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
- Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
- Managing breakdowns and call‑outs – getting the right engineer to the customer quickly and minimising equipment downtime.
- Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
- Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
- Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
- Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
- Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.
- Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.
Experience you will need:
- You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
- Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
- Experience managing field based engineers
Package:
- Salary: £40,000 - £45,000
- Hours: Monday–Friday, 8:00am–4:30pm
- Company van and Fuel card
- 25 days holiday plus bank holidays
- Tablet, phone & laptop
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Service Manager - Hull in Willerby employer: Kemp Recruitment Ltd
Join a respected independent specialist in Industrial Door Systems, where you will enjoy a supportive work culture that prioritises employee growth and technical development. With a competitive salary, personal use of a company van, and a local patch ensuring no nights away from home, this role offers a perfect balance of work and life. The company values its employees, providing opportunities for overtime and a comprehensive benefits package, making it an excellent employer for those seeking meaningful and rewarding employment.
