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- Tasks: Lead compliance and support operations across UK Service Centres with a focus on process improvement.
- Company: Join a dynamic team dedicated to enhancing service standards and operational efficiency.
- Benefits: Enjoy a competitive salary, profit-related bonuses, and 25 days holiday plus bank holidays.
- Why this job: Be part of a supportive culture that values mental health and offers professional development opportunities.
- Qualifications: Strong leadership skills and experience in compliance or health & safety roles are essential.
- Other info: This role is home-based with regular travel across the UK.
The predicted salary is between 36000 - 70000 £ per year.
Location: Home-based with regular UK travel
Hours: Monday to Friday - 39 hrs/week
Salary: Up to £50,000
My client is looking for a proactive and organised UK Service Support Manager to support and standardise operations across the UK Service Centres. You’ll play a key role in driving compliance, improving processes, and supporting teams with tools, systems, and data.
Key Responsibilities of the UK Service Support Manager:
- Manage compliance, calibration records, and health & safety standards
- Chair monthly service centre compliance meetings
- Support engineers with systems (iPads, Praxedo, Alcumus, etc.)
- Develop KPIs and service reports using data from internal systems
- Coordinate service centre infrastructure, layout, and housekeeping
- Lead structured inductions for new starters
- Support projects and quality documentation (risk assessments, COSHH)
The UK Service Support Manager must have:
- Strong leadership and organisational skills
- Excellent IT and data reporting skills
- Experience in a compliance or H&S-focused role
- Ability to work independently and multitask
- ERP system knowledge
- Relevant H&S qualifications
What you will receive:
- Profit Related Bonus scheme
- Company car
- 25 days holiday plus bank holidays
- Discount Shopping Portal
- Free Parking on site
- Ride to Work Scheme
- EAP Access to training
- Mental Health First Aiders
How to Apply for this UK Service Support Manager role:
Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment.
UK Service Support Manager employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Service Support Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities listed in the job description. Make sure you can discuss how your previous experience aligns with managing compliance and health & safety standards, as these are crucial for the role.
✨Tip Number 2
Research the specific tools and systems mentioned, like iPads, Praxedo, and Alcumus. Being able to demonstrate your proficiency with these technologies during an interview will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've developed KPIs or service reports in the past. This will help you illustrate your data reporting skills and your ability to drive compliance and improve processes.
✨Tip Number 4
Network with professionals in the field of service support management. Engaging with others who have similar roles can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace UK Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and organisational skills, as well as your experience in compliance or health and safety roles. Use specific examples that demonstrate your ability to manage compliance and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the key responsibilities listed in the job description. Mention your experience with ERP systems and data reporting to showcase your fit for the position.
Highlight Relevant Qualifications: If you have any relevant health and safety qualifications, be sure to mention them prominently in your application. This will help demonstrate your suitability for the role and your commitment to maintaining high standards.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Showcase Your Leadership Skills
As a UK Service Support Manager, strong leadership is crucial. Be prepared to discuss your previous experiences in leading teams and how you’ve successfully managed compliance and health & safety standards.
✨Demonstrate Your IT Proficiency
Since the role involves supporting engineers with various systems, highlight your IT skills. Familiarise yourself with the tools mentioned in the job description, such as iPads, Praxedo, and Alcumus, and be ready to explain how you've used similar systems in the past.
✨Prepare for Data-Driven Discussions
The role requires developing KPIs and service reports. Brush up on your data reporting skills and be ready to discuss how you’ve used data to improve processes or drive compliance in previous roles.
✨Emphasise Your Compliance Experience
Given the focus on compliance and health & safety, prepare examples of your experience in these areas. Discuss any relevant qualifications you hold and how they have helped you in your previous positions.
