Service Manager - Hull

Job title: Service Manager Location: Hull Salary: £40,000 - £45,000 We’re recruiting for a Service Manager to join a leading materials handling business, in Hull. This is a hands‑on management position overseeing a team of field‑based engineers and ensuring the day‑to‑day service operation runs efficiently. You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard. Daily responsibilities: Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development. Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to. Managing breakdowns and call‑outs – getting the right engineer to the customer quickly and minimising equipment downtime. Customer management – being the main service contact for customers and making sure issues are dealt with professionally. Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers. Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs. Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department. Health