Job title: Regional Service Manager – Materials Handling Equipment (MHE) Location: Suffolk / Cambridgeshire / Norfolk Salary: Competitive salary – dependent on experience A well-established Materials Handling Equipment (MHE) company is looking for an experienced Regional Service Manager to lead and develop its regional service operation across Suffolk, Cambridgeshire and Norfolk. Reporting to the National Service Manager, you will be responsible for overseeing field and workshop engineering teams, ensuring the efficient delivery of maintenance, repairs, inspections and breakdown services. This is a key leadership role, focused on service excellence, engineer performance, customer satisfaction, health & safety and continuous improvement. You will be responsible for developing a high-performing service team, managing resources effectively and delivering against agreed KPIs. Daily responsibilities: Lead and manage all regional service activities. Oversee field service engineers and workshop operations. Ensure maintenance, repair, inspection and breakdown work is delivered efficiently and professionally. Monitor engineer productivity, utilisation, first-time fix rates and response times. Manage service planning, scheduling and resource allocation. Develop, motivate and retain a high-performing engineering team. Conduct performance reviews, coaching sessions and team meetings. Identify training and development requirements. ...
Service manager - Bury St Edmunds employer: Kemp Recruitment Ltd
Join a respected independent specialist in Industrial Door Systems, where you will enjoy a supportive work culture that prioritises employee growth and technical development. With a competitive salary, personal use of a company van, and a local patch ensuring no nights away from home, this role offers a perfect balance of work and life. The company values its employees, providing opportunities for overtime and a comprehensive benefits package, making it an excellent employer for those seeking meaningful and rewarding employment.
