At a Glance
- Tasks: Coordinate service engineers and manage customer enquiries for a busy service department.
- Company: Established team in Lopenhead, Somerset with a supportive work culture.
- Benefits: Competitive salary, stable working environment, and on-the-job training.
- Other info: Full-time role with opportunities for career development.
- Why this job: Join a dynamic team and make a real impact in customer service coordination.
- Qualifications: Experience as a Service Controller and strong organisational skills required.
We are currently recruiting for an experienced Service Controller to join a busy and established team based in Lopenhead, Somerset. This is an excellent opportunity for an organised and customer-focused individual with strong administration and coordination skills to play a key role in the day-to-day running of a service department.
You will be responsible for coordinating service engineers, managing customer enquiries, scheduling work and ensuring jobs are completed efficiently and to a high standard.
Daily responsibilities:
- Scheduling and coordinating daily workloads for field service engineers.
- Managing incoming service calls, enquiries and customer requests.
- Planning engineer diaries and allocating jobs efficiently.
- Liaising with engineers to monitor job progress and provide updates.
- Keeping customers informed of appointment times and job status.
- Raising and processing service jobs, work orders and relevant paperwork.
- Monitoring outstanding jobs and ensuring work is completed within agreed timescales.
- Coordinating parts requirements and following up on outstanding orders where necessary.
- Maintaining accurate records using internal systems.
- Supporting the wider service team with general administration and coordination.
Experience you will need:
- Essential experience as a Service Controller / Service Coordinator for field based engineers.
- Experience within the plant, material handling or similar sector.
- Strong organisational and administration skills.
- Excellent telephone manner and customer service skills.
- Confident communicating with customers, engineers and internal departments.
- Ability to manage multiple tasks and prioritise workloads effectively.
- Good IT skills, including Microsoft Office and experience using business systems.
- A proactive approach with strong attention to detail.
Package:
- Hours: Monday to Friday, 9:00 AM – 5:00 PM.
- Salary: £28,000–£32,000 per annum, depending on experience.
- Full-time, permanent position.
- Stable working environment.
- Opportunity to develop within an established business.
- Supportive team environment.
- On-the-job training and development.
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
Service Controller - Lopenhead, Somerset employer: Kemp Recruitment Ltd
Join a respected independent specialist in Industrial Door Systems, where you will enjoy a supportive work culture that prioritises employee growth and technical development. With a competitive salary, personal use of a company van, and a local patch ensuring no nights away from home, this role offers a perfect balance of work and life. The company values its employees, providing opportunities for overtime and a comprehensive benefits package, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller - Lopenhead, Somerset
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kemp Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kemp Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller - Lopenhead, Somerset
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kemp Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kemp Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kemp Recruitment Ltd!
How to prepare for a job interview at Kemp Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
