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- Tasks: Manage hire enquiries and coordinate service activities for smooth operations.
- Company: Join a leading nationwide Forklift Hire company with a dynamic team.
- Benefits: Enjoy a competitive salary and the chance to work in a reputable company.
- Why this job: Be part of a crucial role that enhances customer service and operational efficiency.
- Qualifications: Previous experience in relevant industries and strong communication skills required.
- Other info: Monday to Friday role with opportunities for career growth.
The predicted salary is between 24000 - 32000 £ per year.
Rota: Monday - Friday - DAYS
Salary: £28,000 - £38,500
About the Company: My client, a large Forklift Hire company operating nationwide, is seeking a skilled Service Controller to join their dynamic team. This is a fantastic opportunity to work with a reputable company and play a crucial role in their operations.
Role Overview: As a Service Controller, you will be responsible for managing hire enquiries and coordinating service activities to ensure smooth and efficient operations. Your key responsibilities will include:
- Hire Enquiries: Handling hire enquiries via telephone, email, and our online ordering system.
- Customer Service: Dealing with calls from customers and arranging for engineers to attend breakdowns.
- Job Card Management: Updating job cards on the internal database and allocating jobs to engineers.
- Machine Availability: Checking the availability of machines and ensuring their statuses are always up-to-date on our systems.
- Coordination: Coordinating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.
- Communication: Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.
Ideal Candidate: The ideal candidate for this Service Controller role will have:
- Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
- Computer Skills: Good knowledge of Microsoft packages and general computer skills.
- Communication Skills: Excellent communication skills, both written and verbal.
Next Steps: If you are interested in this Service Controller role or are seeking advice on your next career move, please contact Jack at Kemp Recruitment or apply with an up-to-date CV.
Service Controller employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the forklift hire industry. Understanding the key players, trends, and challenges will help you speak confidently about the sector during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills. As a Service Controller, you'll be the first point of contact for customers, so demonstrating your ability to handle enquiries and resolve issues effectively is crucial.
✨Tip Number 3
Network with professionals in the plant and material handling industries. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare to discuss your experience with job card management and coordination. Be ready to share specific examples of how you've successfully managed similar tasks in previous roles.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Controller position. Tailor your application to highlight relevant experience in handling hire enquiries and coordinating service activities.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in the Plant, Powered Access, Tool, or Material Handling industries. Use specific examples to demonstrate your skills in customer service and job card management.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your written application reflects clarity and professionalism. Use concise language and check for grammatical errors to make a strong impression.
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for the Service Controller role. Include relevant computer skills, particularly your proficiency with Microsoft packages, and ensure your contact information is correct before submitting.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Showcase Your Industry Knowledge
Make sure to highlight your previous experience in the Plant, Powered Access, Tool, or Material Handling industries. Be prepared to discuss specific examples of how your background has equipped you for the Service Controller role.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare to give examples of how you've effectively communicated with customers and colleagues in past roles.
✨Familiarise Yourself with the Company
Research the company and its operations before the interview. Understanding their services and values will help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a breakdown situation or manage multiple hire enquiries. Think through potential scenarios and how you would respond effectively.
