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For Companies At a Glance
- Tasks: Manage customer service enquiries and coordinate engineers' workloads efficiently.
- Company: Join a global fleet maintenance leader with over 200 years of innovation.
- Benefits: Up to £34,000 salary, profit share, 25 days holiday, and great perks.
- Why this job: Be the go-to person for customers and make a real difference in service delivery.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
The predicted salary is between 28000 - 34000 £ per year.
Service Controller
Location: Leeds
Salary: up to £34,000 + Benefits
Profit share paid 6 monthly
Excellent Benefits Package
8am -4.45pm Monday -Thursday and 8am to 3.45pm on Friday
About your new company
My client is a global fleet maintenance company who have been stablished for over 200 years. They are the leader in new innovative technologies and ensures their customers are put first. Due to their huge success and growth over many years they are actively seeking a skilled Service Controller to join their team.
About your new Service Controller role
- Effectively deal with all customer service enquiries, advising and actioning accordingly, taking ownership of the problem from start to finish and be the point of contact for customers.
- Answer phones & welcome customers to Service Centre
- Taking / logging incoming work from customers
- Create job cards / notifications via SAP, and identify / order parts for engineers.
- Plan engineers daily workload, effectively and efficiently
- Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
- Carry out admin tasks as required for the benefit of the service operation
- Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
- Follow up service visits with a phone call to ensure satisfactionProcess engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
- Maintain Department WIP to acceptable levels as instructed in conjunction with the Centralised Billing Dept.
- Assist in the organisation of onsite meetings to ensure senior management and customers are received, handled and catered for in the way they expect
- Willingly carry out any other duties deemed appropriate by the company.
- Assist with H & S aspects as required
The successful Service Controller will receive
- Profit Related Bonus scheme (based on 5% basic salary)
- 25 days holiday plus BH\’s
- Personal Pension Scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) – enrolled after three months
- Life Assurance from day one = 5x basic salary
- Discount Shopping
- Portal Free Parking on site
- Ride to Work Scheme
- EAP Access to training
- Mental Health First Aiders
Next Steps
If you are an experienced Service Controller and would like
#J-18808-Ljbffr
Service Controller employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll be the go-to person for customer queries. Role-play with a friend or use our resources to polish your phone etiquette and face-to-face interaction skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Controller role. Highlight your customer service experience and any relevant admin tasks you've handled, as these are key to what we’re looking for.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your problem-solving skills and how you’ve successfully managed workloads in the past.
Show Enthusiasm: Let your passion for the role come through in your application. We love candidates who are excited about the opportunity to work with us and contribute to our innovative approach in fleet maintenance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Kemp Recruitment Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the global fleet maintenance company. Understand their history, values, and recent innovations. This will not only impress them but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Service Controller, you'll be the point of contact for customers. Prepare examples from your past experiences where you've effectively handled customer enquiries or resolved issues. Highlight your ability to take ownership and follow through on problems.
✨Familiarise Yourself with SAP
Since the role involves creating job cards and logging work via SAP, it’s crucial to demonstrate your familiarity with this system. If you have experience with similar software, mention it, and be ready to discuss how you can quickly adapt to new systems.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's approach to innovation, or how they measure success in the Service Controller role. This shows your genuine interest and helps you assess if it's the right fit for you.
