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For Companies At a Glance
- Tasks: Manage schedules, support engineers, and ensure customer satisfaction daily.
- Company: Join a well-established company known for its excellent service.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer care and teamwork.
- Qualifications: Previous experience in service administration or similar roles is essential.
- Other info: Monday to Friday day shifts offer a great work-life balance.
The predicted salary is between 24000 - 30000 £ per year.
The client is looking to recruit an experienced Service Admin with fantastic customer service skills and an excellent telephone manner to work within their busy and well-established company. Your duties will include supporting the service department's administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have previous experience as a service advisor or in a similar role.
The Service Admin job role:
- Organising engineers' schedules
- Planning and the allocation of work to engineers
- Be present for depot audits/checks
- Work with engineers to resolve technical issues
- Support the service team and manager to help with customer issues
- Schedule training needs for the department
- Support the Service Manager with customers' end-to-end journey
Next steps: If this Service Admin role sounds of interest or you are looking for advice on your next career move, please contact Chloe or apply today.
Service Admin employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Admin
✨Tip Number 1
Familiarise yourself with the company’s services and products. Understanding what they offer will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires excellent customer interaction, think of examples from your past experiences where you successfully resolved customer issues or improved their satisfaction.
✨Tip Number 3
Prepare to discuss your organisational skills. As a Service Admin, you'll be managing schedules and planning work for engineers, so be ready to share how you've effectively handled similar tasks in previous roles.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in service administration or similar roles. Emphasise your customer service skills and any previous work with engineers or technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Admin position. Mention specific examples of how you've successfully managed schedules or resolved customer issues in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as organisation, communication, and problem-solving. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Admin, you'll need to demonstrate your fantastic customer service skills. Prepare examples from your previous roles where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with Scheduling Tools
Since organising engineers' schedules is a key part of the role, make sure you understand common scheduling tools and software. Mention any relevant experience you have with these tools during the interview.
✨Prepare for Technical Questions
You may be asked about how to handle technical issues that arise in the service department. Brush up on basic technical knowledge related to the industry and think of scenarios where you've helped resolve such issues.
✨Demonstrate Teamwork and Support Skills
The role involves supporting both the service team and the manager. Be ready to discuss how you've worked collaboratively in past positions and how you can contribute to a positive team environment.
