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- Tasks: Be the first point of contact for customers and manage vehicle bookings.
- Company: Join a busy and well-established vehicle dealership in Maidenhead.
- Benefits: Enjoy a competitive salary of £40,500 with a Monday-Friday schedule.
- Why this job: Perfect for those who love customer interaction and want to thrive in the automotive industry.
- Qualifications: Experience as a Senior Service Advisor with strong customer service skills is required.
- Other info: Contact Jamie Hicken at Kemp Recruitment Ltd for more details.
The predicted salary is between 32400 - 56700 £ per year.
Senior Service Advisor Job Title: Senior Service Advisor Location: Maidenhead Money: £40,500 Hours: 7am-4pm Monday-Friday Our client is looking to recruit an experienced Senior Service Advisor with fantastic customer service skills and an excellent telephone manner to work within their busy and well-established vehicle dealership. Your duties will be supporting the service departments administration/reception and always ensuring complete customer satisfaction. Senior Service Advisor Job role: You will be the first contact for the customer as they enter the dealership. Explain the repair process and then book the customers vehicles in. You must effectively sell products and services as well as making customer bookings. Communicating with the workshop and the customer to ascertain the level of work required and get authorisation. If you are an Automotive Senior Service Advisor and interested, please contact Jamie Hicken at Kemp Recruitment Ltd on (phone number removed) or submit an up-to-date CV through this advert. INDJH
Senior Service Advisor employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with the specific services and products offered by the dealership. This knowledge will help you effectively communicate with customers and sell services during your interactions.
✨Tip Number 2
Practice your telephone manner and customer service skills. Since you'll be the first point of contact, having a friendly and professional tone can make a significant difference in customer satisfaction.
✨Tip Number 3
Understand the repair process thoroughly. Being able to explain this clearly to customers will not only build trust but also help you manage their expectations effectively.
✨Tip Number 4
Network with current employees or professionals in the automotive industry. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Senior Service Advisor. Focus on your customer service skills, telephone manner, and any relevant automotive experience that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: In your application, emphasize skills such as effective communication, problem-solving, and sales abilities. These are crucial for the role and should be evident in your application materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Understand the Repair Process
Familiarize yourself with common vehicle repair processes and terminology. Being able to explain these clearly to customers will show your expertise and build trust. Consider preparing a brief overview of how you would communicate this information effectively.
✨Demonstrate Sales Ability
Since part of the role involves selling products and services, think of ways you can highlight your sales experience. Be ready to discuss strategies you've used in the past to upsell or cross-sell services, and how you achieved customer satisfaction while doing so.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the dealership's approach to customer service, or any specific challenges they face. This not only helps you gauge if it's the right fit but also demonstrates your proactive attitude.
