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- Tasks: Lead a dynamic workshop, ensuring timely delivery and high-quality service.
- Company: Join a top-tier commercial vehicle workshop in Coventry, known for its fast-paced environment.
- Benefits: Enjoy a competitive salary, generous holiday, healthcare, and staff discounts.
- Why this job: Be at the heart of operations, driving performance and team success in a thriving industry.
- Qualifications: Experience in commercial vehicle operations and relevant qualifications are essential.
- Other info: Great opportunity for career growth within a global group.
The predicted salary is between 36000 - 54000 £ per year.
Coventry £45,000+ basic DOE 37.5 hours per week. We’re looking for a proactive Operations Controller to join a fast-paced, industry-leading commercial vehicle workshop in Coventry. If you’ve got a background in workshop leadership, commercial vehicle operations, and KPI management — this one’s for you.
You’ll be leading from the front, making sure the workshop delivers on time, every time. From daily planning and coordination through to team performance, invoicing, claims, and production meetings — you’ll have your hands in the heartbeat of it all.
Key Responsibilities:
- Oversee the full service process from planning to job closure, ensuring compliance at every stage
- Monitor workshop KPIs and implement changes to improve performance
- Run daily production meetings to manage workloads, resources and shift efficiency
- Support Customer Service Reps and Workshop Supervisors with job specs, quoting, and workshop loading
- Oversee job profitability and productivity while ensuring high-quality service standards
- Handle complex or contentious job handovers with customers
- Regularly review team competence and deliver training where needed
- Manage time recording, wage submissions and lost hour reporting
- Support the Service Manager in producing the annual business plan
What You’ll Need:
- Strong background in commercial vehicle operations or workshop control
- NVQ Level 3 / City & Guilds in Motor Vehicle Technology (or equivalent)
- Technical workshop knowledge and understanding of VOSA / MOT testing standards
- Confident leading a team and planning day-to-day operations in a busy workshop
- Clear communicator with the ability to stay organised under pressure
- Experience managing service KPIs and productivity metrics
What You’ll Get:
- £45,000+ base salary DOE
- 25 days holiday (rising to 30) + bank holidays
- Enhanced maternity/paternity leave
- Healthcare plan (includes dental)
- Company pension
- Staff discounts on retailers, cinema, gym memberships, and more
- Cycle to work scheme
- Long-term career development within a global group
If you’ve worked as a Workshop Controller, Workshop Supervisor, Service Manager, or similar in the commercial vehicle world, and you’re looking for a new challenge — this is your move.
To apply, call Cal at Kemp Recruitment on (phone number removed) or apply now with your up-to-date CV.
Operations Controller employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in commercial vehicle operations. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Network with professionals in the commercial vehicle sector, especially those who have experience in workshop leadership. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific KPIs you've managed in previous roles. Be ready to share examples of how you've improved performance metrics, as this will show your potential employer that you can deliver results.
✨Tip Number 4
Research StudySmarter and our values, as well as the specifics of the Operations Controller role. Tailoring your conversation to align with our mission will help you stand out as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial vehicle operations and workshop leadership. Use specific examples that demonstrate your ability to manage KPIs and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention how your background aligns with the key responsibilities listed in the job description, such as overseeing service processes and managing team performance.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NVQ Level 3 or City & Guilds in Motor Vehicle Technology. Emphasise any technical knowledge related to VOSA/MOT testing standards, as this is crucial for the role.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams in a workshop environment. Discuss your experience in running production meetings and improving operational efficiency to demonstrate your leadership capabilities.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Showcase Your Leadership Skills
As an Operations Controller, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific strategies you've used to improve performance in a workshop setting.
✨Demonstrate Your Technical Knowledge
Make sure you brush up on your understanding of commercial vehicle operations and VOSA/MOT testing standards. Being able to speak confidently about these topics will show that you have the technical expertise required for the role.
✨Prepare for KPI Discussions
Since monitoring KPIs is a key responsibility, come ready to discuss how you've managed KPIs in the past. Think of specific examples where you've implemented changes that led to improved performance and productivity.
✨Practice Clear Communication
As a clear communicator, you'll need to convey complex information effectively. During the interview, focus on articulating your thoughts clearly and concisely, especially when discussing how you handle job handovers and support customer service.
