Service Supervisor
Location: Newcastle
Salary:£42,000-£46,000
We are looking for an experienced Service Supervisor to lead our Service Control team and oversee service delivery across the North.
Key Responsibilities:
- Lead, motivate and develop the Service Control team.
- Coordinate engineers and daily service delivery.
- Monitor WIP, KPIs, revenue and customer satisfaction.
- Identify and resolve service issues and bottlenecks.
- Improve processes, systems and ways of working.
- Support training, onboarding and team development.
- Work closely with Operations, Technical and Customer Support teams.
- Drive consistent, high-quality customer service.
About The Service Supervisor:
- 5+years’experienceinaServiceControl,ServiceDeliveryorHireDeskrole.
- Previousteamleadershipexperience.
- Strongcommunicationandproblem‑solvingskills.
- Organised, proactiveandresults‑driven.
- GoodMicrosoft365skills.
- FullUKdriving licence.
- Desirable: Experience within the construction equipment/OEM sector.
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Service Supervisor in Newcastle upon Tyne employer: Kemp Recruitment Ltd
Join a respected independent specialist in Industrial Door Systems, where you will enjoy a supportive work culture that prioritises employee growth and technical development. With a competitive salary, personal use of a company van, and a local patch ensuring no nights away from home, this role offers a perfect balance of work and life. The company values its employees, providing opportunities for overtime and a comprehensive benefits package, making it an excellent employer for those seeking meaningful and rewarding employment.
