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- Tasks: Coordinate incident management and ensure smooth service operations for a leading security company.
- Company: Join a nationally renowned Security and Communications Company with a focus on innovation.
- Benefits: Competitive salary, training opportunities, generous holiday allowance, and employee perks.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and a proactive attitude; customer service experience is a plus.
- Other info: Great potential for professional growth and a supportive work environment.
The predicted salary is between 26500 - 28000 £ per year.
Ready to make your application? Please do read through the description at least once before clicking on Apply.
Location: Mansfield
Salary: £26,500 - £28,000
Shift: Monday – Friday (8.00am – 5.00pm)
My client, a nationally renowned Security and Communications Company that specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment, is looking for an Incident Management Coordinator to join a growing team in the Mansfield area. This is an excellent opportunity for a proactive and customer-focused individual to join their growing Service and Maintenance team. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
Key Responsibilities in your new Incident Management Coordinator role:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs
- Liaise with site engineers to ensure jobs are responded to and updated in real time
- Process completed paperwork and action additional work required, where applicable
- Liaise with the customer to ensure all updates are communicated effectively
- Ensure completed calls are costed in accordance with contract terms
- General promotion of the Company and its services
- Updating/maintaining the Company’s maintenance software in line with compliance
What you’ll need in your new Incident Management Coordinator role:
- Be able to communicate and build successful working relationships with customers and other employees
- Excellent verbal and written communication skills
- Customer Service qualification (desired)
- Good IT skills and a familiarity with Microsoft software
- You will be a team player with ambition who is willing to learn new technologies and procedures
- Industry knowledge would be beneficial
- A positive, self-motivated proactive individual
- Ability to operate effectively under pressure to rapidly changing circumstances
- Good communication skills with the ability to build successful working relationships with customers and colleagues
- Be well organised and have self-discipline
- Have the desire to learn and continually improve your knowledge
What you can expect from your new Incident Management Coordinator role:
- You will be supported with further training and development
- Commitment to annual inflation increase in salary
- Difference Maker Awards
- Salary Sacrifice Pension Scheme
- Holiday Buy Scheme
- Life and Accident Insurance
- Medical Cash Plan, Cycle to Work
- 23 days holiday increasing to 27 days plus 8 bank holidays + Birthday holiday
- Perks and Employee Assistance Program
If you don’t meet every requirement but have relevant skills, please still apply and we can discuss any available suitable roles.
Apply today or contact Anja at Kemp Recruitment.
Incident Management Coordinator in Mansfield employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Coordinator in Mansfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they handle incidents. This shows you're not just looking for any job, but you're keen on contributing to their success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Incident Management Coordinator in Mansfield
Some tips for your application 🫡
Read the Job Description Carefully: Before you hit that 'Apply' button, take a moment to really digest the job description. It’ll help you tailor your application and show us that you’re genuinely interested in the Incident Management Coordinator role.
Show Off Your Communication Skills: Since this role is all about building relationships, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: Even if you don’t tick every box, share any relevant experience you have. Whether it’s customer service or IT skills, let us know how your background makes you a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Incident Management Coordinator position without any hiccups.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role of Incident Management Coordinator.
✨Showcase Your Customer Service Skills
Since this role is all about delivering premium customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you resolved issues or built strong relationships with customers, as this will demonstrate your fit for the position.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responding to hypothetical situations related to incident management, such as how you would handle a sudden influx of calls or a miscommunication with an engineer.
✨Highlight Your IT Proficiency
As the role requires good IT skills, be prepared to discuss your familiarity with Microsoft software and any other relevant tools. If you have experience with maintenance software or similar systems, make sure to mention it, as this could set you apart from other candidates.
