Service Manager - Hull in Hessle

Job title: Service Manager

Location: Hull

Salary: £40,000 - £45,000

We're recruiting for a Service Manager to join a leading materials handling business, in Hull.

Daily responsibilities:

• Managing a team of field service engineers - allocating work, supporting them and dealing with performance/development.
• Planning and managing service schedules - making sure planned maintenance, servicing and inspections happen when they're supposed to.
• Managing breakdowns and call-outs - getting the right engineer to the customer quickly and minimising equipment downtime.
• Customer management - being the main service contact for customers and making sure issues are dealt with professionally.
• Technical oversight - you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
• Parts and repair coordination - ensuring engineers have the parts and resources needed to complete jobs.
• Commercial/service administration - keeping an eye on service costs, jobs, productivity and the profitability of the service department.
• Health & safety/compliance - making sure engineers and equipment are being maintained appropriately.
• Working with sales and other departments - particularly around customer accounts, equipment requirements and contracts.

Experience you will need:

• You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
• Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
• Experience managing field based engineers

Package:

• Salary: £40,000 - £45,000
• Hours: Monday-Friday, 8:00am-4:30pm
• Company van and Fuel card
• 25 days holiday plus bank holidays
• Tablet, phone & laptop

INDCD