At a Glance
- Tasks: Provide exceptional customer service and manage vehicle bookings efficiently.
- Company: Join an award-winning team recognised as 'Employer of the Year'.
- Benefits: Competitive salary, extra day off for your birthday, and wellness programme access.
- Other info: Enjoy annual appraisals and manufacturer training to boost your career.
- Why this job: Be part of a dynamic environment with real opportunities for growth and recognition.
- Qualifications: Strong communication skills and previous experience in administration preferred.
Salary: £30,000 per annum OTE: Up to £33,000 per year Hours: 42.5 hours per week, Monday – Friday, 07:00 – 15:30 + alternate Saturdays, 07:00 – 12:00 Contract: Permanent
Overview
We're looking for a dedicated Service Advisor to join an award-winning team in Gloucester. Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™. If you're dedicated to providing exceptional customer service and can confidently maximise service and repair bookings to ensure all resources are available and on schedule, this is the role for you. You'll approach this role with a commercial mindset, actively selling after-sales services and ensuring the workshop runs at full capacity.
Key Responsibilities
- Deal with customers and ensure satisfaction throughout their journey
- Utilise workshop loading and keep it up to date
- Proactively keep customers updated on vehicle progress
- Book vehicles in, ensuring appointments suit both customer and workshop capacity
- Identify customer requirements and provide accurate, fully inclusive costings
- Produce accurate job cards, invoices, estimates, and related documentation
- Provide full explanations of work carried out, maximising additional selling opportunities
- Produce warranty job cards in line with manufacturer policies and procedures
- Accurately record work requirements and identify repair types
- Liaise with Parts Department to ensure parts availability
What You'll Need
- Previous working experience in administration and/or office environments
- Strong communication skills – this role is pivotal in keeping all stakeholders informed
- Previous experience as a Service Advisor is preferable
- Kerridge knowledge is preferable
- Organised, professional, and customer-focused approach
Benefits Include
- Extra day off for your birthday
- 23 days annual leave + bank holidays
- Four times death in service benefit
- Auto-enrolment pension
- Enhanced maternity and paternity policies
- Access to wellness programme with 24hr GP access
- Mental Health First Aiders
- Reward and recognition programmes
- Annual appraisals and progression opportunities
- Manufacturer and in-house training
- Long service recognition
- Branded uniform
Don't tick every box? If you have strong customer service and administration skills, we want to hear from you. We value communication, organisation, and a professional attitude.
Sound like you? If you're ready to join an award-winning team as a Service Advisor, get in touch with Cal Ryan today.
Service Advisor in Gloucester employer: Kemp Recruitment Ltd
Join a respected independent specialist in Industrial Door Systems, where you will enjoy a supportive work culture that prioritises employee growth and technical development. With a competitive salary, personal use of a company van, and a local patch ensuring no nights away from home, this role offers a perfect balance of work and life. The company values its employees, providing opportunities for overtime and a comprehensive benefits package, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kemp Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kemp Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kemp Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kemp Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kemp Recruitment Ltd!
How to prepare for a job interview at Kemp Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
