At a Glance
- Tasks: Lead and develop the aftersales team, improving processes and customer experience.
- Company: Well-established commercial vehicle specialist with a strong reputation.
- Benefits: Competitive salary, 30 days holiday, pension scheme, and ongoing training.
- Other info: Supportive environment with excellent career development opportunities.
- Why this job: Take on genuine responsibility and make a real impact in a stable role.
- Qualifications: Strong HGV workshop experience and proven management skills required.
Hours: Monday to Friday, 08:00 – 17:00 (30-minute unpaid lunch)
Full time, permanent
Earning Potential – Salary: £40,000 – £55,000 per annum (dependent on experience)
Overtime paid at 1.5x hourly rate
Overview
We're looking for an Aftersales Manager to lead and develop the aftersales department at a well-established commercial vehicle specialist in Dorset, just outside Bournemouth. You'll be improving processes, people management, compliance, and customer experience – ensuring the business meets manufacturer KPIs, dealer standards, and health & safety requirements. Our client is a respected employer with high staff retention and a reputation for quality service. If you've got commercial vehicle workshop management experience and you're ready to drive performance, this is the one.
Key Responsibilities
- Leading and developing the aftersales team – managing performance, training, and motivation
- Improving processes and communication across Parts, Service, Workshop, and Sales departments
- Ensuring the department meets manufacturer KPIs, dealer standards, and compliance requirements
- Taking ownership of the customer journey – improving communication, retention, and satisfaction
- Managing Health & Safety – ensuring risk assessments, method statements, and safe working practices are in place
- Monitoring departmental performance, identifying areas for improvement, and implementing action plans
- Managing workshop capacity, workflow, and resource allocation to maximise efficiency and profitability
What You'll Need
- Strong HGV / commercial vehicle workshop experience (essential)
- Proven experience managing technicians and workshop operations (essential)
- Good technical knowledge – without needing to be the most technically skilled person in the workshop
- Strong customer and fleet-account management skills
- Understanding of workshop profitability and commercial performance
- Ability to manage KPIs and improve productivity
- Good knowledge of UK health & safety and commercial vehicle compliance
- Excellent organisation and communication skills
- Ability to remain calm and decisive under pressure
- A genuine focus on customer retention and vehicle uptime
- Experience using Keyloop is beneficial but not essential
You'll be a great fit if you're a natural leader, commercially minded, and want a stable role with a nationally recognised employer.
What's On Offer
- £40,000 – £55,000 DOE
- 30 days holiday per year
- Company pension scheme
- Ongoing training and development opportunities
- Supportive and professional working environment
Think you might be a good fit? If you've got commercial vehicle workshop management experience and you're ready to lead an aftersales department, there's a strong salary, genuine responsibility, and a team that's been around for years.
Sound like you? Call Cal Ryan at Kemp Recruitment.
Aftersales Manager in Burton employer: Kemp Recruitment Ltd
Join a respected independent specialist in Industrial Door Systems, where you will enjoy a supportive work culture that prioritises employee growth and technical development. With a competitive salary, personal use of a company van, and a local patch ensuring no nights away from home, this role offers a perfect balance of work and life. The company values its employees, providing opportunities for overtime and a comprehensive benefits package, making it an excellent employer for those seeking meaningful and rewarding employment.
