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- Tasks: Be the vital link between clients and our engineering team, ensuring timely equipment delivery.
- Company: Join a leading provider in plant machinery for construction with a stellar reputation.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by delivering excellent customer service and maintaining strong client relationships.
- Qualifications: Experience in plant or equipment industries and strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and advancement.
The predicted salary is between 22700 - 35000 £ per year.
Working Hours: Monday – Friday, Day Shift
Salary: £27,000- 35,000 +
Company Overview:
Join a leading provider specialising in Plant machinery and equipment for construction. Our client, renowned for their exceptional service and extensive fleet are expanding their team and are looking for a proactive Hire Desk Controller to join their depot.
Job Summary:
As a Hire Desk Controller, you will be the crucial link between our clients, the engineering team, and the transport department. Your role ensures that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Key Responsibilities:
- Handle incoming hire enquiries via phone, email, and in person
- Prepare quotes and raise hire contracts accurately
- Schedule deliveries and collections, coordinating with drivers and workshop staff
- Maintain accurate records of fleet availability and utilisation
- Liaise with customers regarding urgent requests, equipment breakdowns, and replacements
- Support depot administration and operational processes
- Deliver excellent customer service and maintain strong client relationships
Qualifications and Experience:
- Industry Experience: Prior experience in Plant, Powered Access, Tool, Lifting Equipment or Material Handling industries.
- Technical Skills: Proficient in Microsoft Office and general computer skills.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Strong customer service orientation with the ability to manage multiple tasks efficiently.
Why Join Us?
- Career Development: Opportunities for professional growth and career advancement.
- Supportive Team: Be part of a supportive and dynamic team environment.
How to Apply:
If you are interested in this exciting Hire Desk Controller role or seek advice on your next career move, please contact Karla at Kemp Recruitment on (phone number removed) or submit your up-to-date CV.
Reference: INDKA
Hire Desk Controller in Birmingham employer: Kemp Recruitment Ltd
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your experience aligns with their needs, especially in customer service and coordination.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your past experiences in plant machinery and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hire Desk Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Controller role. Highlight your experience in plant machinery or customer service, and don’t forget to mention any relevant technical skills you have!
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see that you can convey information effectively, just like you would with clients and colleagues.
Highlight Your Customer Service Experience: This job is all about keeping customers happy, so make sure to showcase any previous roles where you’ve excelled in customer service. Share specific examples of how you’ve gone above and beyond for clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Kemp Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of plant machinery and equipment. Familiarise yourself with the types of equipment the company offers and any relevant industry terms. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you managed multiple tasks while keeping clients happy – this will resonate well with the interviewers.
✨Practice Communication
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Coordination
This role involves coordinating between various teams. Think of specific instances where you've successfully managed schedules or liaised between departments. Be prepared to discuss how you handle urgent requests and ensure timely deliveries, as this will demonstrate your ability to thrive in a fast-paced environment.
