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- Tasks: Be the friendly face of our workshop, managing customer expectations and ensuring top-notch service.
- Company: Join a well-established commercial vehicle repair centre with a diverse fleet and a supportive culture.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and perks like free parking and health services.
- Why this job: This role offers a chance to grow in a secure company that values its employees and fosters teamwork.
- Qualifications: You need a driving licence, customer service skills, and proficiency in Microsoft programmes.
- Other info: Work Monday to Friday, 8am to 4pm, in a dynamic environment focused on excellence.
The predicted salary is between 28000 - 42000 £ per year.
Workshop Service Advisor
Shift: Monday-Friday – 8am – 4pm
Location: Durham
Salary: £35,000
About your new company
A well-established commercial vehicle repair centre with depots across the UK, they have a diverse fleet of vans, trailers, excavators and 44 tonne tankers with over 5,000 vehicles in their fleet. My client is an inspiring company to work for who invest heavily in their employees, ensuring a supportive and inclusive workforce. They have been well established for over 20 years, they are a secure company owned by 2 utilities and are now looking for a skilled Workshop Service Advisor to join their ever-growing team.
About your Workshop Service Advisor role
• Managing customer expectations whilst striving to ensure excellent levels of customer service are delivered
• First point of contact at workshop reception.
• Proactively update the customer with maintenance progress.
• Liaise with the customer to manage scheduled work is booked and Compliance Manager is updated accordingly.
• Chase the customer for any missed bookings.
• Allocate relief vehicles to customers.
• Support the management of the workshop diary based on resources.
• Check relief vehicles when returned to the workshop for damage and condition.
• Ensure spot hire vehicles are maintained and kept to an appropriate level of cleanliness.
• Proactively manage workshop booking, updating Compliance Manager and workshop diary.
• Keeping statuses of bookings up to date in Key2.
• Raise internal job numbers for scheduled events, defects etc.
• Work to keep open jobs to a minimum, updating the status as required.
• First point of contact for queries from Fleet Management or Accounts
• Ensure assets are allocated on or off road correctly and on a timely basis.
• Keep VOR information up to date with appropriate updates.
• Obtain authorisation for external maintenance costs on workshop facility equipment.
• Liaise and book in external suppliers, i.e. Loler providers, HGV Mot’s, Ford mobile etc.
• Follow vehicle key control storage protocols.
• Support vehicle decommissioning; including fuel card decommissioning, tracker removal, hand back documentation etc
.
The successful Workshop Service Advisor will have
Driving License
Competent in Microsoft programmes (Word, Excel and Office)
Customer Service skills
Health and safety
Communication skills
Numeracy and data analysis
Flexibility
Team working
The successful Workshop Service Advisor will receive
Competitive salary
23 days annual leave plus an extra day for each year served capped at 29 days
Attractive pensions
Performance based support and development
Cycle to work scheme
HGV license & irtec training
PPE provided
Free eye tests
Free flu jabs
Healthy Minds service
Free parking
Next steps
#J-18808-Ljbffr
Workshop Service Advisor in Durham) employer: Kemp Recruitment Limited
Contact Detail:
Kemp Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Service Advisor in Durham)
✨Tip Number 1
Familiarise yourself with the specific services and types of vehicles the company works with. Understanding their fleet, including vans, trailers, and tankers, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in a workshop or automotive environment. Be prepared to share examples of how you've managed customer expectations and resolved issues effectively.
✨Tip Number 3
Demonstrate your proficiency in Microsoft programmes by discussing any relevant projects or tasks you've completed using Word, Excel, or Office. This will show that you're ready to handle the administrative aspects of the role.
✨Tip Number 4
Prepare to discuss your teamwork and communication skills. Since you'll be liaising with various departments and customers, showcasing your ability to work collaboratively will set you apart from other candidates.
We think you need these skills to ace Workshop Service Advisor in Durham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Workshop Service Advisor role. Emphasise your customer service skills, communication abilities, and any experience in managing workshop operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for this commercial vehicle repair centre and how your background makes you a great fit.
Highlight Relevant Skills: In your application, clearly outline your competencies in Microsoft programmes, customer service, and data analysis. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kemp Recruitment Limited
✨Showcase Your Customer Service Skills
As a Workshop Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've managed expectations in challenging situations.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the types of vehicles and equipment the company works with. Showing an understanding of commercial vehicles and their maintenance will impress the interviewers and demonstrate your commitment to the role.
✨Highlight Your Organisational Skills
The role requires managing bookings and keeping track of multiple tasks. Be ready to provide examples of how you've successfully organised workloads in the past, especially in a fast-paced environment.
✨Prepare Questions About the Company
Research the company’s history and values. Prepare thoughtful questions that show your interest in their operations and how you can contribute to their supportive and inclusive workforce.
