Hire Controller
Salary: £46,080
Location: Acton
Hours: Monday to Friday
We are looking for an experienced Hire Controller to join a busy and established team in Acton. This is an excellent opportunity for someone with a strong background in the tool or plant hire industry who enjoys working in a fast-paced environment and delivering outstanding customer service.
Key Responsibilities
- Act as the first point of contact for customers, responding to hire enquiries.
- Produce and process all hire-related documentation, including contracts, purchase orders, stock movements and sales paperwork.
- Schedule and oversee the timely delivery and collection of equipment, working closely with the transport team.
- Communicate with the workshop to ensure machinery and equipment are prepared, inspected and ready for hire.
- Help drive business growth by identifying opportunities to increase equipment hires and ancillary product sales.
- Keep track of fleet availability, ensuring equipment is allocated efficiently to meet customer demand.
- Provide a professional, responsive service while balancing multiple tasks in a busy hire office.
- Support customers with loading and unloading equipment when required.
- Ensure records are maintained accurately and all documentation complies with internal processes.
Skills & Experience Required
- Previous experience working within a tool hire or plant hire environment, with at least two years in a hire desk or similar position.
- Confident user of Syrinx hire management software.
- Good working knowledge of the full hire process, including contract administration, transport planning, off-hires and fleet scheduling.
- Highly organised with excellent attention to detail and the ability to manage competing priorities.
- Comfortable working in a fast-moving environment where deadlines are important.
- Full UK manual driving licence.
- Additional language skills, particularly Polish or Ukrainian, would be beneficial but are not a requirement.
Why Join Us?
This is more than just a hire desk role—it's an opportunity to become a key part of a successful and growing operation where no two days are the same. You'll play an important role in ensuring customers receive an efficient, professional service while working alongside a supportive and experienced team.
If you're an experienced Hire Controller looking for your next opportunity in the plant or tool hire industry.
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Hire Controller in Acton employer: Kemp Recruitment Limited
Join a dynamic team in Purfleet as a Hire Controller, where your expertise in the powered access industry will be valued and nurtured. We offer a supportive work culture that prioritises employee growth through ongoing training and development, alongside competitive benefits such as free parking and a pension scheme. Experience a fast-paced environment that rewards outstanding customer service and fosters collaboration among dedicated professionals.
