Health Care Support Worker – Full Time

We’re currently recruiting a Health Care Support Worker – Full Time.

Role Overview:

• Full time | Permanent | 37.5 hrs per week | 5 days per week | Working hours between 6:00am and 10:00pm, Mon – Sun
• £24,071.00 per annum

Why KEMP?

Based in the heart of the Wyre Forest, KEMP Hospice has been providing compassionate care and support to people affected by life-limiting illness and bereavement for over 50 years. We offer end-of-life care, counselling, and emotional support—completely free of charge—to adults, their families, and carers for as long as they need it. We stand by their side in our day hospice, in their homes, or virtually, during some of life’s most challenging moments.

At KEMP, we pride ourselves on being a great place to work and volunteer. We prioritise the well-being of our staff and volunteers, fostering an environment that promotes a healthy work-life balance. With opportunities for flexible working and a range of employee benefits shaped by the needs of our team, you’ll be joining a passionate, caring, and inclusive organisation that puts people at the heart of everything we do.

Purpose of the Post:

To support the Care Services team in delivering high-quality, holistic care to patients, families, and carers across our Day Hospice and Hospice at Home services. The Health Care Support Worker plays an important role in providing personal, emotional, and psychological support, carrying out delegated clinical tasks in line with competencies, and helping to ensure every person receives compassionate, person-centred care in line with KEMP Hospice’s values.

Main duties and responsibilities:

• Provide personal care including washing, dressing, toileting, and mobility support, always ensuring dignity, comfort, and respect for the individual.
• Support patients to maintain independence, choice, and control over their care, delivering person-centred support that reflects individual needs and wishes.
• Assist with eating, drinking, and medication prompts as directed, always ensuring safe and supportive care.
• Observe and promptly report any changes in patient condition to the appropriate member of the clinical team.
• Follow infection prevention and control procedures consistently to maintain a safe and hygienic environment.
• Deliver care within both Day Hospice and Hospice at Home services, supporting group activities, therapies, respite, and end-of-life care visits.
• Record all care given accurately and promptly using electronic patient records.
• Contribute to multidisciplinary team (MDT) discussions and care planning to ensure holistic support for patients and families.
• Promote dignity, compassion, and choice in all aspects of care, supporting advanced care planning in line with patient preferences.

• Work collaboratively with nursing colleagues, therapists, volunteers, and the wider Care Services team to provide seamless, high-quality care.
• Communicate clearly, compassionately, and sensitively with patients, families, carers, and colleagues.
• Support volunteers and new team members, helping them feel included and confident in their roles.
• Share information appropriately within the team to maintain continuity and safety of care.
• Demonstrate a positive, flexible approach, responding to the changing needs of the service and supporting colleagues when required.

• Take part in audits, reviews, and infection control activities to maintain high clinical standards.
• Maintain awareness of CQC requirements and contribute to the delivery of safe, effective, and responsive care.
• Participate in training, supervision, and reflective practice to support personal and professional development.
• Contribute ideas for service improvement, helping to develop care practices that enhance patient experience.

• Act in accordance with KEMP Hospice policies, procedures, and values at all times, ensuring professionalism and confidentiality.
• Manage workload effectively, prioritising tasks to ensure timely and safe delivery of care.
• Uphold the values of KEMP Hospice by demonstrating compassion, integrity, and accountability in all aspects of the role.
• Represent KEMP Hospice positively in all interactions, promoting our mission and commitment to quality care.
• Engage fully in ongoing learning and development to maintain and enhance skills and competencies.
• Support a culture of safety, wellbeing, and inclusivity within the workplace.

All KEMP Hospice employees are expected to:

• Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
• Support and encourage harmonious internal and external working relationships.
• Make a positive contribution to fundraising and raising the profile of the Hospice.
• Provide support and advice to colleagues within KEMP within your area of expertise by working closely with the Multi-disciplinary Team within KEMP.
• Always behave in a professional manner, reflecting and maintaining KEMP values as set out in the KEMP way.

Person Specification:

At KEMP Hospice, who you are and how you work matters just as much as what you do. Our culture is built on shared values and behaviours that show what great care looks like — they are as important as the skills and experience needed for the role.

• Provides compassionate, person-centred care, treating every patient, family member, and colleague with dignity and empathy.
• Understands that care at KEMP is not just clinical, but about connection, comfort, and creating meaningful moments for those we support.
• Works collaboratively with the Care Services team and other professionals, recognising that great care is delivered through teamwork.
• Communicates effectively, sensitively, and respectfully, ensuring patients and families feel heard and supported.
• Brings a calm, kind, and reassuring approach, even in emotionally challenging situations.
• Seeks opportunities to learn and develop, embracing training and new ways of working to provide the best possible care.
• Adapts to changing patient needs and service priorities with flexibility and a positive attitude.
• Values the uniqueness of every individual, ensuring care is inclusive, non-judgemental, and respectful of personal beliefs and backgrounds.
• Promotes equality and fairness, helping to create an environment where everyone feels safe, respected, and valued.
• Acts with honesty, professionalism, and accountability, following policies and procedures to maintain the highest standards of care.
• Embrace self-awareness and continuous learning.
• Takes responsibility for delegated tasks, completing them with reliability and attention to detail.
• Supports KEMP’s commitment to sustainability by using resources responsibly and being mindful of waste in day-to-day practice.
• Recognises the link between sustainability and high-quality care, contributing to a resilient and responsible organisation.

• Care Certificate or Level 2 or 3 qualification in Health and Social Care (or equivalent).
• Other relevant health or social care qualifications.
• Recent palliative care or end-of-life care education.
• Recent training in patient moving and handling procedures.

• Experience of working as a HCA/Health Care Support Worker or similar role in the healthcare, community or social care setting.
• Awareness of the bereavement process.
• Experience of supporting patients with palliative and/or end-of-life needs.
• Experience in community or hospice services.
• Familiarity with virtual platforms such as Teams/Zoom.

• Excellent communication skills including verbal, written and presentation.
• Ability to carry out basic clinical observations.
• Safe moving and handling techniques.
• Demonstrate understanding of infection control requirements.
• Ability to work autonomously and as part of a team.
• Highly motivated and enthusiastic.
• Ability to set own priorities and display good time management skills.
• Ability to identify own learning needs and interests.
• Ability to reflect and critically appraise own performance.
• Reliable and flexible.
• Demonstrate personal insight and the ability to cope with personal emotions in distressing situations.
• Own car and current licence with business usage.
• Training in extended clinical skills.
• Recent palliative care / end of life education.