Studio & Ecommerce Operations Assistant, Kemi Telford
Location: Sutton, London. Warehouse based on site.
Salary: £24,000 to £28,000 a year, depending on experience.
Contract: Full time, permanent.
About Us
Kemi Telford is a London based womenswear brand. Colour, confidence, quality. We are seen, and growing, and we are looking for a full-time member of staff to support our freelancers and the business owner and help us run things day to day.
The Role
This job is hands on. Orders, customers, stock, shelves and ecommerce. You will also support our content, regularly, not as an occasional extra. We will teach you our systems and how we work, but you must already be confident communicating professionally, working independently and using everyday digital tools. We cannot teach taste, instinct, initiative or care.
What You'll Be Doing
Running things, day to day
- Pack and dispatch customer orders
- Handle returns, exchanges and faulty items
- Handle customer service confidently and professionally, including returns, delivery problems, complaints and other enquiries
- Sort courier issues and deliveries
- Manage incoming stock and keep the shelves right
- Handle in person order pick-ups from the warehouse
- Manage our general inbox, replying where you can and flagging collaboration, press or manufacturer enquiries to the business owner
- Run ad hoc errands and other tasks as they come up. No two days are the same
Content and social
- Support photoshoots. Steam clothes, help on the day
- Edit photos in Lightroom to our house style. This is a required skill, not something we will train from scratch
- Record video content, including behind the scenes packing
- Post approved content to our social media
Who You Are
- You already know Lightroom, Photoshop and Shopify, and can prove it, not just say it
- You love fashion. You have your own style, and you notice how a garment is made and how it fits
- You communicate well in writing. You can write a clear, warm and professional customer email without needing someone to rewrite it for you
- You are comfortable being filmed and photographed regularly. Content is a real, ongoing part of this role, not an occasional extra
- You are honest. You can give us real references we can call
- You take ownership. You notice problems, raise them early and follow things through without being chased
- You can hold several things at once without dropping any of them
- You want to build something. Not just clock in and out
Nice to have, not essential
- Experience in fashion retail, ecommerce or a warehouse
What You Get
- Direct, hands-on time with the founder. Not a distant manager, real access to how the brand is built
- Fast, real learning. You will pick up more in months here than you would in years at a big company
- Staff discount on Kemi Telford
- Regular pay reviews as you grow into the role
- A real hand in shaping a growing fashion brand, early
Shortlisted candidates will complete a short-paid trial. This will include a real Lightroom or Photoshop editing task, a small product data task on Shopify, answering a real customer complaint, checking a batch of items for planted errors, and prioritising a list of mixed jobs, followed by time working independently so we can see how you think and work, not just what
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Studio & Ecommerce Operations Assistant employer: Kemi Telford Limited
Kemi Telford Limited is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. Located in a dynamic fashion hub, employees benefit from hands-on experience in the fashion industry, with ample opportunities for personal and professional growth while working closely with the founder. The company values proactive individuals who are passionate about fashion, offering a supportive environment that encourages innovation and teamwork.
