At a Glance
- Tasks: Support daily operations, customer service, and content creation for a vibrant fashion brand.
- Company: Kemi Telford, an independent womenswear brand known for bold and conversation-starting clothing.
- Benefits: Gain hands-on experience in fashion, with opportunities to learn and grow within the brand.
- Other info: Work closely with the founder and enjoy a variety of tasks in a creative environment.
- Why this job: Be part of a dynamic team and help shape the future of a growing fashion label.
- Qualifications: Organised, practical, and passionate about fashion with experience in retail or customer service.
The predicted salary is between 31500 - 38500 £ per year.
Kemi Telford is an independent womenswear brand built on bold clothing, considered design, and pieces that speak before the woman does.
Our customers do not dress to blend in. They wear clothes with presence. Pieces that start conversations, hold attention, and make entering a room feel effortless.
We are hiring a Content & Operations Coordinator to bring more structure, consistency, and momentum to the everyday running of Kemi Telford.
This is a hands‑on role for someone organised, practical, observant, and willing to get involved in the real work behind a growing fashion brand.
You will work closely with the founder across operations, ecommerce, customer service, content, showroom appointments, stock, launches, and general studio tasks.
One moment you may be preparing pieces for a showroom appointment, the next, packing an order, updating Shopify, recording off‑camera content, checking a sample, or helping organise a product launch.
This is not a role for someone who only wants the glamorous side of fashion.
It is for someone who wants to learn how an independent fashion brand really works and help build something meaningful from the inside.
Responsibilities
- Support the day‑to‑day running of the business across operations, ecommerce, customer service, content, showroom and studio tasks.
- Keep track of orders, returns, samples, stock, launches, deadlines and follow‑ups.
- Help create simple systems so important details are not missed.
- Support Shopify product uploads, product pages, stock updates, images, care notes and basic website updates.
- Check product pages for accuracy, spelling, sizing, pricing and missing information.
- Help prepare products before they go live.
- Respond to customer emails in a warm, clear and polished tone.
- Support with returns, exchanges, order queries, sizing questions and delivery issues
- Keep customer service organised so nothing is missed.
- Capture simple behind‑the‑scenes content during the working day.
- Help organise content from shoots, showroom visits, launches and customer moments.
- Steam garments and make sure pieces are presented beautifully
- Keep the showroom, stockroom and product areas tidy and organised.
- Support with packing, unpacking, sample checks and shoot preparation
- Help check stock, samples and deliveries.
- Flag fabric, fit, stitching, sizing, stock or quality defects early
- Support with supplier, courier and freelancer follow‑ups where needed.
- Communicate clearly, follow instructions properly and use common sense.
- This Role Is for You If
- You are highly organised and naturally bring order to busy environments.
- You enjoy working in a small business where no two days are exactly the same.
- You love fashion and understand fabric, fit, styling, presentation and customer experience.
- You have good taste and can recognise when something feels premium, considered and consistent with the brand.
- You are practical, hands‑on and not precious about getting stuck in.
- You can move between packing orders, helping with content, updating Shopify, preparing showroom rails and supporting customers.
- You take responsibility for outcomes, not just tasks.
- You follow instructions properly while also using your own initiative.
- You are calm, reliable and able to keep going when things are busy.
- You notice details other people might miss.
- You communicate clearly and flag problems early.
- You can write clearly and respond to customers in a warm, professional tone.
- You are comfortable using Instagram and can capture simple behind‑the‑camera content.
- You have experience in fashion, retail, ecommerce, customer service, content, operations or a small creative business.
- You are happy to learn tools such as Shopify, Canva, Google Drive, spreadsheets, Klaviyo, or similar tools.
- You are based within easy reach of Sutton, Surrey, and can work from our studio/showroom.
- You know that every parcel, email, product page and appointment shapes how a customer feels about the brand.
- You want to grow with the business and become someone the founder can truly rely on
- #J-18808-Ljbffr
Content & Operations Coordinator in Sutton employer: Kemi Telford Limited
Kemi Telford Limited is an excellent employer that fosters a vibrant and creative work culture, perfect for those passionate about fashion. Located in a dynamic environment, employees benefit from hands-on experience, direct mentorship from the founder, and opportunities for personal and professional growth within a supportive team. With a focus on collaboration and innovation, this role offers a unique chance to contribute meaningfully to the brand's success while developing valuable skills in operations and content management.
StudySmarter Expert Advice🤫
We think this is how you could land Content & Operations Coordinator in Sutton
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Kemi Telford Limited!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Kemi Telford Limited.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Kemi Telford Limited.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Kemi Telford Limited!
We think you need these skills to ace Content & Operations Coordinator in Sutton
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Kemi Telford Limited.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Kemi Telford Limited!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Kemi Telford Limited. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Kemi Telford Limited
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
