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- Tasks: Assist customers via phone, email, and chat, resolving queries efficiently.
- Company: Kelsey Media is a dynamic content media business with a focus on specialist magazines and events.
- Benefits: Enjoy 25 days holiday, your birthday off, and free parking, plus flexible part-time hours.
- Why this job: Join a vibrant team dedicated to high customer service standards and personal growth.
- Qualifications: Strong communication skills and attention to detail; previous customer service experience is a plus.
- Other info: Office-based role in Horncastle, with opportunities for weekend work around events.
The predicted salary is between 24000 - 36000 £ per year.
About us: Kelsey Media is fast-moving content media business. We publish a range of specialist consumer and business magazines in print and in digital formats. We also publish several websites, and we run a series of live events. We have office in Horncastle, Lincolnshire and in Yalding, Kent.
This role is based in Horncastle.
Job description: To provide a high-quality, efficient service, and whenever possible, resolve request on first contact.
Customers contact us by phone, email, chat. They typically contact us to buy a magazine subscription or a one-off copy, or because they have a query related to a subscription, product purchase or an event ticket that they bought online.
As a team, we aim to work to high standards to ensure Kelsey’s values are delivered.
Key responsibilities:
* Answering incoming calls, emails, and chats from customers across a range of specialist and lifestyle magazines and events, to an agreed SLA.
* Responding to customer enquiries quickly and efficiently.
* Constantly striving to improve customer satisfaction.
* Problem solving by clarifying, researching, and exploring answers and alternative solutions.
* Making customer service outgoing calls as directed
* Maximising the value of every call by offering additional relevant products which may be of interest to our customers.
* Ensuring that all administration tasks are completed accurately and on time.
* Build sound product knowledge including digital and company websites
* Support the warehouse team when required.
Key results/Objectives
* Answer all calls within 3 rings.
* Respond to customers email promptly to ensure we meet SLA targets
* Maintain Kelsey Publishing’s high standards of customer service.
Reporting to
Customer Service Team Leader
Skills and experience
* Excellent all-round communication skills
* Excellent attention to detail
* Good problem-solver
* Familiar with Microsoft Office products
* Comfortable using various online applications
* Comfortable handling basic digital support queries
* Able to work independently and as part of a team
* Previous customer service experience would be an advantage
Location, hours, and benefits
* This role is office-based, in Horncastle, Lincolnshire. You will work at least three days a week in the office.
* Hours are 8:30am – 5pm although part-time hours will be considered
* We do occasional weekend work around events, either providing email support from home, or helping on-site. This is organised on a voluntary basis wherever possible.
* 25 days holiday + your birthday off
* Free parking
To apply for this role please send your CV to hr@kelsey.co.uk
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CUSTOMER SERVICE ASSISTANT employer: Kelsey Media
Contact Detail:
Kelsey Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT
✨Tip Number 1
Familiarise yourself with Kelsey Media's range of publications and events. Understanding their products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling various customer inquiries, being articulate and clear will set you apart as a candidate who can provide high-quality service.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your capability to handle challenges effectively, which is crucial for this role.
✨Tip Number 4
Be ready to discuss your experience with Microsoft Office and any online applications. Since these tools are essential for the role, demonstrating your proficiency will reassure the hiring team of your readiness to hit the ground running.
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and Kelsey Media. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft Office and any online applications. If you have experience handling digital support queries, be sure to mention it, as this is a key aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service.
How to prepare for a job interview at Kelsey Media
✨Know the Company Inside Out
Before your interview, take some time to research Kelsey Media. Familiarise yourself with their publications, events, and overall mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Customer Service Assistant, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully handled customer queries in the past.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues. Highlight your problem-solving skills by explaining your thought process and the steps you took to find a solution.
✨Prepare for Role-Play Scenarios
Interviewers may ask you to role-play a customer service scenario. Practice responding to common customer inquiries or complaints. This will help you feel more confident and demonstrate your ability to handle real-life situations.