At a Glance
- Tasks: Welcome visitors and manage communications with warmth and professionalism.
- Company: Join a supportive school community dedicated to student welfare.
- Benefits: Enjoy staff breakfasts, gym discounts, and no meetings before holidays.
- Other info: Opportunity for personal growth in a vibrant educational environment.
- Why this job: Be the friendly face of the school and make a difference every day.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 29436 - 29856 £ per year.
Receptionist Required for: 1st September 2026
Contract type: Permanent
Salary details: Scale NJC 3 £29,436- £29,856 pro rata per annum Actual Salary: £25,432.70 Term Time Only, 36 hours per week
Responsibilities
- Greeting and assisting visitors, students, and staff with professionalism and warmth.
- Answering and directing phone calls promptly and courteously.
- Managing the school's email and ensuring timely responses.
- Handling enquiries and providing accurate information about the school.
- Maintaining and updating student records and databases.
- Assisting with administrative tasks such as filing, photocopying, and data entry.
- Supporting the Student Services team with various tasks as needed.
- Organising and maintaining daily detention lists in liaison with the pastoral team.
Key Requirements
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Proficiency in Microsoft Office and general office equipment.
- Ability to multitask and work effectively in a busy environment.
- A friendly, patient, and professional demeanour.
- Commitment to safeguarding and promoting the welfare of children and young people.
Benefits
- Regular staff breakfast
- Reduced gym membership at Walthamstow Leisure Centre
- No staff meetings either side of a school holiday
Kelmscott School is committed to safeguarding and promoting the welfare of children. The successful candidate will be subject to an enhanced DBS Disclosure, Child Protection screening and checks with past employers. References will be taken up prior to interviews. Section 8 of the Asylum and Immigration Act 1996 requires all employers in the United Kingdom to make basic document checks on every person they intend to employ.
Receptionist employer: Kelmscott School
Kelmscott School is an exceptional employer, offering a supportive and nurturing work environment where staff are valued and encouraged to grow. With benefits such as regular staff breakfasts and reduced gym memberships, alongside a commitment to safeguarding and promoting the welfare of children, employees can thrive both personally and professionally. The school's focus on teamwork and community ensures that every member feels included and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kelmscott School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kelmscott School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kelmscott School:Your cover letter is your chance to shine! Tell us why you want to work at Kelmscott School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kelmscott School!
How to prepare for a job interview at Kelmscott School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
