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- Tasks: Monitor and improve product quality and food safety across KellyDeli kiosks.
- Company: Join KellyDeli, a rapidly expanding food retail company with innovative concepts.
- Benefits: Enjoy a sushi allowance, wellbeing perks, 27 days annual leave, and health insurance.
- Why this job: Make a real impact on food safety while working in a dynamic environment.
- Qualifications: Experience in quality or food safety roles; degree in related fields preferred.
- Other info: Flexible hours, extensive travel, and opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
The Quality Advisor (QA) role monitors, maintains and continuously improves overall product quality and food safety standards across all KellyDeli kiosks. The role focuses on conducting audits, identifying risks, improvement opportunities, developing and following up on corrective action plans. QA supports kiosk teams to consistently meet company, legal and standards across all KellyDeli brands and concepts. You will act as a vital link between kiosk operations and the central Quality function, contributing to both local and cross-country initiatives.
Reporting & Relationships
- Department: Quality
- Reporting to: Quality Manager of the Country
- Direct Reports: None
Key External and Internal Relationships:
- Kiosk Teams
- Partners
- External Auditing/Lab Partners
- Retailers
- Local Authorities
- UK Head Office Team
- UK Local Quality Team & Cross Country Team
Role Context
- Level of autonomy: High level of independence in planning and managing the weekly and monthly audit schedules while working towards agreed quality objectives.
- Constraints: Flexible working hours, including early mornings, late evenings, and weekends depending on operational needs.
- Resources: Access to Templates, Audit App, Reporting Tools, Historical data.
- Targets: Weekly audits to be carried out. Consistently improve quality across our kiosks.
- Travel: Extensive country-wide travel to kiosks. Occasional European travel may be required.
What They Do (Key Responsibilities)
Audits & Compliance- Conduct regular, planned and ad‑hoc audits across all kiosks and suppliers covering hygiene, food safety, health & safety and quality standards.
- Support document management, audit calibration, validation, and continuous improvement of QA tools, systems, and methodologies including control of quality and food safety records.
- Deliver detailed audit reports identifying non‑compliance, risks and improvement opportunities.
- Implement and follow up on corrective action plans and food safety strategies.
- Monitor compliance with HACCP plans, internal standards and relevant food safety legislation.
- Issue formal food safety communications including letters of reminder and legal notices following food safety non-compliances, in line with internal escalation processes.
- Provide hands‑on field support and coaching to Partners & Kiosk teams regarding food safety best practices.
- Deliver theoretical and practical food safety training to Partners, Kiosk staff and Managers.
- Build long-lasting business relationships with Partners, Kiosk staff and Managers.
- Collaborate with Training Centres for training development, planning, coordination, and delivery.
- Analyse audit results, identify trends, recurring issues and high‑risk areas.
- Conduct and review microbiological testing results and support follow‑up actions.
- Prepare quality performance summaries, KPIs update for Quality Manager and stakeholders.
- Support investigations & address issues related to non‑compliance, incidents and customer complaints/queries linked to food safety and quality standards.
- Participate in internal review meetings to discuss and address any food safety/quality topics.
- Manage the accuracy and calibration of equipment (e.g. thermometers, weighing scales), including coordination of internal and external verification.
- Advise business on potential impacts of food safety legislation updates, industry best practices, and emerging technologies.
- Contribute to HACCP management, food safety governance and ongoing review of risk assessments.
- Contribute to the development and review of quality standards related to ingredients, suppliers, equipment, hygiene and operational practices.
- Provide quality input to new concepts, marketing campaigns, and operational changes.
Who They Are (Skills, Experience & Qualifications)
- Experience: Previous experience in quality, food safety, or audit role in F&B, hospitality, or food production. Willingness and ability to travel extensively within the country.
- Education: Degree (Bachelor’s or Master’s) or equivalent qualification in food safety, food science, or related discipline.
- Knowledge: Strong working knowledge of HACCP, ISO 22000, and food safety legislation.
- Communication: Confident communicator able to influence, coach, and challenge when standards are not met.
- Mindset: Analytical problem solver with ability to think outside the box, resilient and professional under pressure & comfortable working autonomously with minimal supervision.
- Language: Fluent in English (spoken and written).
- Advantages: Knowledge of Asian cuisine/culture and additional languages are distinct assets.
About Us
KellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries. Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.
Our Purpose
To help the world eat better, flourish together & dream bigger
Values
- Totally Together
- Humbly Honest
- Positively Passionate
- Constantly Curious
- Expertly Excellent
- Adopting Growth Mindset
Benefits
- Sushi Allowance
- Wellbeing Allowance
- Birthday off
- 27 days annual leave
- Late starts & early finish
- X6 of each Health Insurance
- Car allowance
Quality Advisor employer: KellyDeli
Contact Detail:
KellyDeli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the food safety and quality sectors, especially those connected to KellyDeli. A friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by brushing up on HACCP and ISO 22000 standards. Show us you know your stuff and can talk confidently about food safety practices – it’ll make a great impression!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Visit our website regularly and apply directly. We love seeing enthusiastic candidates who take the initiative.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Quality Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Advisor role. Highlight your experience in quality, food safety, or audits, and don’t forget to mention any relevant qualifications like HACCP knowledge. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about food safety and quality. Share specific examples of how you've improved standards in previous roles. Let us know why you’re the perfect fit for KellyDeli!
Show Off Your Communication Skills: As a Quality Advisor, you'll need to communicate effectively with various teams. In your application, demonstrate your ability to influence and coach others. Use clear and concise language to show us you can get your point across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining the KellyDeli family!
How to prepare for a job interview at KellyDeli
✨Know Your HACCP Inside Out
As a Quality Advisor, you'll need to demonstrate a strong understanding of HACCP principles. Brush up on your knowledge and be ready to discuss how you've applied these standards in previous roles. Think of specific examples where you identified risks and implemented corrective actions.
✨Showcase Your Audit Experience
Prepare to talk about your past audit experiences, especially in food safety or quality roles. Be specific about the types of audits you've conducted, the challenges you faced, and how you ensured compliance with food safety legislation. This will show that you're not just familiar with the process but have hands-on experience.
✨Demonstrate Your Coaching Skills
Since the role involves training and supporting kiosk teams, think of instances where you've successfully coached others. Be ready to share how you approached training, what methods you used, and the outcomes. This will highlight your ability to influence and improve standards across teams.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare for questions like how you would handle a non-compliance issue or a food safety incident. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical mindset.
